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Snow Planet
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OTC Customer Support Analyst

OTC Customer Support Analyst

Snow Planet

1 - 4 years

3 - 6 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

system testing cash collection claims sales operations process improvement customer support analyst customer service ms office order processing otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.

A demonstrated track record of success and initiative with the ability work independently and collaboratively in a team environment, showing a desire to grow professionally to support current and future growth of ServiceNow.

A process improvement mindset with a desire to look for ways to increase efficiency and service while maintaining a big picture perspective.

What you get to do in this role:

Be responsible for tasks within the AR function & Order Processing, including, but not limited to Cash Collections, Dunning, Query Resolution and Reporting.
Be responsible to analyse to determine Collections portfolio and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
Be responsible to analyse to determine Order Processing process and understand Customer (internal/external) queries and respond with utmost Customer centric approach via telephone, email and letter.
Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations to ensure timely resolution in any customer dispute, with a strong focus on providing excellent customer service.
Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
Participate in AR /OP related projects, including UAT and system testing, with relevant teams in EMEA, APJ and US as the company continues to grow and develop.
Actively participate in the Month End close, including completing reconciliations and other month end tasks, working closely with the broader Finance Department to ensure a successful and timely close.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

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OTC Customer Support Analyst