OSS Support

Job Summary:

• Responsible for providing operational and technical support for OSS (Operations Support Systems) used in telecom or IT infrastructure.
• Monitor, troubleshoot, and resolve system issues to ensure high availability and performance.
• Collaborate with network, development, and business teams to maintain and enhance OSS applications.
• Participate in system upgrades, patches, and process improvements to optimize OSS operations.

Key Responsibilities:

• Provide 2nd and 3rd level support for OSS applications, including fault, performance, and configuration management systems.
• Monitor system alerts, logs, and KPIs to proactively identify potential issues.
• Troubleshoot and resolve incidents, service requests, and problems in OSS applications.
• Coordinate with vendors and internal teams for root cause analysis and resolution of complex issues.
• Support OSS system upgrades, patches, and configuration changes.
• Maintain and update operational documentation, runbooks, and support procedures.
• Participate in process improvements and automation initiatives to enhance OSS efficiency.
• Ensure compliance with ITIL processes, SLAs, and change management policies.
• Train and mentor junior team members on OSS operations and troubleshooting techniques.

Educational Qualification:

• Bachelor's degree in Computer Science, Electronics & Telecommunication, Information Technology, or related field.
• Relevant certifications in network management, OSS/BSS, or ITIL are a plus.