OSS L2 Support Engineer

Position Name: OSS L2 Support Engineer

Job Summary:

Key Responsibilities:

• Automation Development & Implementation:

• Develop robust scripts and automation solutions using various tools and programming languages to streamline operational tasks across all network domains. This includes, but is not limited to:
• Automating data copy-paste operations.
• Web data scraping for operational insights.
• Automated calculations and data processing.
• File manipulation (opening, moving, parsing).
• Email parsing for automated triggers or data extraction.
• Automated login and interaction with Network Elements (NE), Operations Support Systems (OSS), Element Management Systems (EMS), and Network Management Systems (NMS).
• Connecting to and extracting data from APIs.
• Parsing and extracting insights from unstructured data sources.
• Prepare and maintain RMOP (Runbook/Method of Procedure) based automation, ensuring these automated processes are well-documented and reliable.

• End-to-End FCAPS Improvement:

• Strategically improve Fault Management processes through automated detection, correlation, and initial troubleshooting.
• Enhance Configuration Management by automating configuration audits, deployments, and compliance checks.
• Optimize Accounting/Billing data collection and processing through automation.
• Improve Performance Management by automating data collection, analysis, anomaly detection, and reporting across various network domains.
• Contribute to Security Management by automating security checks, vulnerability scanning result processing, and incident response initial steps.
• Analyse existing RMOPs and operational workflows across all network domains for improvement and enhancement, specifically targeting manual effort reduction.

• Process Digitization & Optimization:

• Provide valuable suggestions for improving existing operational processes through digitization and the effective utilization of selected tooling.
• Collaborate with various teams to understand operational challenges and propose automation-driven solutions that contribute to end-to-end process optimization.

• Business Value Realization:

• Ensure measurable business benefits from automation initiatives, including:

• Cost Reduction:

  Identifying and implementing solutions that reduce operational expenditures.

• Greater Accuracy:

  Improving data integrity and reducing human error in processes.

• Delivery Speed:

  Accelerating operational workflows and service delivery.

• Customer Satisfaction:

  Contributing to improved service quality and faster issue resolution.
• Actively contribute to freeing human resources from repetitive tasks, enabling them to focus on problem-solving, process improvement, conducting analysis, and other value-added work, leading to higher employee engagement and new revenue opportunities.

• Collaboration & Support:

• Work closely with network operations, engineering, and development teams to understand their needs and integrate automation solutions seamlessly across different network layers (e.g., Core, Transport, Access).

Technical Requirements (Most Visible):

• Scripting & Programming:

  Strong proficiency in at least one, and ideally multiple, scripting languages such as

  Python (highly preferred)

  , Perl, Bash, or PowerShell.

• API Integration:

  Experience with RESTful APIs, SOAP, and other integration methods for connecting to various systems (NE, OSS, EMS, NMS).

• Data Handling:

• Experience with data parsing (e.g., JSON, XML, CSV, text files).
• Skills in web scraping techniques.
• Familiarity with databases (SQL/NoSQL) for data storage and retrieval.

• Network Domain Knowledge:

• Solid understanding of end-to-end telecommunications network architecture (e.g., Core, Transport, Access, Data Center).

• In-depth knowledge of FCAPS principles and their application in network operations.

• Familiarity with OSS/BSS concepts and typical functionalities (e.g., fault management, performance management, configuration management, service assurance).
• Understanding of network protocols (e.g., SNMP, Netconf, SSH, Telnet).

• Automation Tools:

  Experience with automation frameworks or tools (e.g., Ansible, Puppet, Chef, RPA platforms like UiPath, Automation Anywhere, Blue Prism).

• Operating Systems:

  Proficiency in Linux/Unix environments.

• Version Control:

  Experience with Git or other version control systems.

Qualifications:

• Education:

  Bachelors degree in computer science, Telecommunications, Information Technology, or a related engineering field.

• Experience:

  Minimum of 5 to 6 years of experience in an OSS, Automation, or Network Operations role within the telecommunications industry, with a proven track record of improving operational processes.

• Analytical Skills:

  Strong analytical and problem-solving skills with the ability to translate operational challenges into automated solutions.

• Process Improvement Mindset:

  Demonstrated ability to identify inefficiencies and propose practical improvements across complex systems.

• Communication:

  Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical stakeholders and collaborating effectively across teams.

• Proactive & Self-Starter:

  Ability to work independently, manage multiple tasks, and take initiative in a dynamic environment.

  Role & responsibilities