ORM Executive

ORM Executive Job Role

🚀 About NxtWave

Technology Pioneer (2024)

35+ states & UTs

₹275 crore in funding

🎯 Role Overview

proactive ORM Executive

You’ll monitor brand conversations, address student queries, build positive brand sentiment, and identify strategic engagement opportunities across reviews, forums, and social platforms.

🛠️ Key Responsibilities

✅ Customer Feedback & Crisis Handling

• Act as first point-of-contact for online queries & reviews
• Respond to student feedback and escalate cases to internal teams
• Maintain consistent brand tone & empathy across platforms
• Manage sensitive concerns with discretion & urgency

✅ Brand Reputation & Community Building

• Build and engage communities on

  Reddit, Quora & LinkedIn

• Participate in relevant discussions to boost brand credibility
• Manage

  Google Business reviews across multiple locations

• Identify advocates, success stories & influencer opportunities

✅ Monitoring, Reporting & Insights

• Track daily brand mentions, sentiment, and reputation risks
• Use listening tools (Brand24, Mention, Google Alerts, etc.)
• Prepare weekly insights reports with actionable suggestions
• Spot trends, recurring issues & reputational opportunities

📌 What We’re Looking For

• 6 months – 2 years' experience in

  ORM / Social Media / Community / Digital PR

• Excellent written communication & emotional intelligence
• Strong understanding of

  Reddit, Quora, LinkedIn & YouTube culture

• Working knowledge of

  SEO/SERM

  is a bonus
• Strong judgment, active listening & brand sensitivity
• Ability to work cross-functionally & thrive in fast-paced environment

🎓 Education

Bachelor’s or Master’s in Marketing, Communications, PR, or related field

🌱 Why Join NxtWave

• Work with

  founders & business leaders

  shaping India’s tech talent revolution
• Be part of one of the

  most data-driven and cross-functional teams

• Opportunity to

  lead brand trust & student experience initiatives

• Exposure to

  AI-led transformation & high-growth systems

• Steep learning curve, rapid career growth & real impact