ORM - Assistant Manager

Company Description

RepIndia brings all your creative and digital needs under one roof, offering services in Brand Identity, Design, Social Media, ORM, and SEO. We are a collaborative hub of tech geeks, design freaks, social strategists, and client planners innovating together. Our team drives successful projects ranging from brand identity revamps to award-winning social media campaigns and mobile sites. We offer a range of services including website design and development, mobile and social applications, and online reputation management.

Experience:

Work Week:

Location:

Shift:

• Review and approve ORM team outputs (customer query responses, brand engagement messages, reports, sentiment analysis, and case resolutions) before publishing.
• Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.
• Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.
• Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.
• Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.
• Provide constructive feedback and conduct training sessions to improve quality standards.
• Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.