Order To Cash Operations Specialist

 About The Role  

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Order to Cash Operations Specialist

Qualifications:BCom

Years of Experience:7 to 11 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Order to Cash Team Lead will be responsible for end-to-end O2C operations — includes Primary experience in Cash Application and reporting — ensuring process excellence, accuracy, compliance, and timely delivery of SLAs.This role requires strong leadership, stakeholder management, analytical capability, and process improvement mindset to drive operational efficiency and client satisfactionOptimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Key Responsibilities:Cash Application

Supervise daily bank statement downloads and customer remittance processing.

Ensure timely and accurate posting of customer payments in ERP (SAP/Oracle/Workday).

Handle unapplied/unidentified payments and coordinate resolution with customers.

Monitor AR reconciliation, month-end closing, and clearing of open items.

What are we looking for?

Supervise daily task allocation, queue monitoring, and quality checks.

Ensure accurate processing of invoices, cash applications, or deductions as per SLA.

Review and validate reports, trackers, and reconciliations prepared by team members.

Support month-end closing and reporting activities.

Escalate critical issues timely and ensure closure through follow-ups.

Share best practices and automation opportunities to streamline and improvise process

Provide on-the-job training and knowledge sharing within the team.:9-12 years of experience

Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms.

Ability to multitask and manage time efficiently.

Analytical thinking and attention to detail.

Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application.

Experience working on ERP systems (SAP, Oracle, Workday, or similar).

Excellent communication and stakeholder management skills.

Strong analytical, problem-solving, and decision-making abilities.

Ability to manage cross-cultural teams in global environments.

Advanced Excel and Power BI reporting skills preferred.

Familiarity with automation tools is an advantage.

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
 Qualification BCom