Order Processor

Company Description

Trokut Solutions Pvt. Ltd. specializes in the supply of instruments for scientific and industrial applications. Our applications cater to fields such as Physical Sciences & Engineering, Life Sciences, Biophotonics, and Materials Science.

Role Description

Order entry and accuracy: Receive and process customer orders from various ustomers with high accuracy.Inventory management: Check inventory and communicate any stock shortages to the relevant departments.Coordinate with internal teams: Work closely with suppliers/customers and logistics teams to schedule and track shipments and with the sales team to confirm order details and provide updates.Customer service: Act as a point of contact for customer inquiries regarding order status, delivery, and returns. Resolve discrepancies and issues in a timely and professional manner.Documentation and record-keeping: Helping manufacturer or self-creating shipping documents, invoices, E-waybill and packing slips. Maintain accurate records of all orders and transactions.Payment processing: Some roles may involve processing and/or following up payments or coordinating with the finance department on billing issues.

Qualifications

• Skills in Preparation and Order Processing
• Proficiency in English for documentation and communication
• A high level of accuracy and attention to detail
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Experience in a similar role or field is beneficial