Order Processing & Management Executive

Key Responsibilities

• Order Processing & Fulfillment
• Receive and verify orders from online platforms (Shopify, marketplaces, WhatsApp, etc.).
• Ensure proper SKU, size, and product mapping for each order.
• Generate invoices, shipping labels, and packing slips.
• Coordinate with the warehouse team for order picking, packaging, and dispatch.
• Inventory & Stock Management
• Update inventory in real-time on Shopify and other sales channels.
• Monitor low-stock items and coordinate with production for replenishment.
• Ensure no overselling or mismatch between online and offline stock.
• Logistics Coordination
• Liaise with courier partners for timely pickups and deliveries.
• Track shipments and resolve delays, damages, or RTO (Return to Origin) issues.
• Negotiate and manage rates with delivery partners if needed.
• Customer Order Support
• Coordinate with the customer support team for order-related queries.
• Handle order modifications, cancellations, and special requests when required.
• Ensure timely communication to customers regarding order status.
• Reporting & Analysis
• Maintain daily, weekly, and monthly reports on order processing and fulfillment.
• Analyze failed deliveries, returns, and cancellations to identify improvement areas.
• Provide insights on sales trends and operational bottlenecks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time

Expected Start Date: 21/08/2025