Order Processing Analyst

**Role Overview:** As an Order Processing Analyst at AlphaSense, you will play a crucial role in managing the sales contract management and provisioning to meet company financial and legal requirements. You will work collaboratively with various internal teams to execute the order lifecycle process and ensure operational excellence, customer service, and teamwork. This is a great opportunity to contribute to a high-growth company and work with an award-winning product that is rapidly expanding in international markets. **Key Responsibilities:** - Process new and renewal orders efficiently and accurately. - Validate opportunity and contract information, resolving any discrepancies promptly. - Activate client access and ensure the smooth processing of deals, including sending invoices. - Support and initiate various departmental projects as needed. - Resolve customer queries and concerns in a timely manner. - Track communications in the CRM system for transparency and auditability. - Focus on improving customer satisfaction through timely and quality services. - Identify and suggest process and system enhancements to increase efficiency. - Assist in special projects as assigned. **Qualifications Required:** - Experience in supporting customers through email ticketing systems, chat, and/or phone calls. - Strong organizational skills and attention to detail. - Ability to provide comprehensive information and updates to sales teams. - Proficiency in Microsoft Office Suites, especially Excel. - Salesforce or any CRM tools experience is a plus. - Strong analytical, critical thinking, and problem-solving abilities. - Desire to learn and absorb information to drive productivity. - Team player with excellent cross-group working relationship skills. - Experience in a high-change, rapidly growing business is a plus. *Note: The company, AlphaSense, is dedicated to providing reasonable accommodation to qualified employees with protected disabilities as required by applicable laws. All official communications will come from an @alpha-sense.com email address. In case of any doubts regarding job postings or recruiters, verification can be done on the Careers page to prevent recruiting scams and fraud. If any suspicions arise, individuals are encouraged to contact AlphaSense for assistance in maintaining security and trust.*,