2622 Order Management Jobs - Page 19

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

As a Sourcing Procurement Specialist , youll be at the front line of sourcing and acquiring critical components and services that power our robotics systems. Youll work closely with vendors, engineering, and supply chain teams to ensure materials and services are delivered on time, at the right cost and quality. Your Key Responsibilities: Supplier Sourcing Evaluation : Identify, assess, and qualify potential suppliers based on cost, quality, reliability, and service. Purchase Order Management : Create, manage, and track purchase orders from request through delivery and payment. Cost Contract Negotiation : Collaborate with vendors to negotiate pricing, payment terms, and delivery schedules. Vendor Relationship Management : Maintain ongoing communication with key suppliers to ensure performance and resolve issues. Documentation Compliance : Ensure all procurement activities are well-documented and comply with company policies and industry standards. Demand Coordination : Align purchasing activities with internal teams based on project timelines, forecasts, and BOM requirements. Risk Mitigation : Monitor supplier risks and lead time fluctuations; develop contingency sourcing plans where necessary. ERP Procurement Tools Usage : Maintain accurate data in procurement or ERP systems (e.g., order status, vendor info, pricing). Support Inventory Planning : Collaborate with inventory and warehouse teams to manage material availability. WhatIn It for You Hands-On Procurement Experience : Work on high-impact purchasing tasks directly affecting robotics production. Learning Mentorship : Gain insights from seasoned procurement professionals and supply chain strategists. Cross-Team Visibility : Understand how procurement interacts with engineering, finance, and logistics. Career Growth : High-performing interns may be offered full-time opportunities. Requirements Who Were Looking For Education : Pursuing or recently completed a degree in Supply Chain, Business Administration, Industrial Engineering, or related fields. Detail-Oriented Organized : You catch the small things and follow through on documentation. Negotiation Skills : Confident in dealing with vendors and pushing for value. Analytical Thinker : Comfortable analyzing supplier quotes, comparing cost options, and working with basic procurement KPIs. ERP/Tools Familiarity : Experience with Google Sheets/Excel and preferably ERP systems (SAP, NetSuite, etc.). Adaptable Proactive : Thrive in a fast-paced, dynamic environment. Bonus Points If You Have Internship or experience in procurement, purchasing, or vendor management. Familiarity with tools like Coupa, SAP, NetSuite, or procurement modules. Knowledge of Incoterms, basic contract law, or supply agreements. Certifications like CIPS, CPSM, or APICS are a plus.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape. Job Title: Services Order Management Billing Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving Language : English, Japanese speaking Must. JLPT certification is mandate (N1 to N5) Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

We are looking for a dynamic and energetic E-commerce Executive (Male) who is enthusiastic about the booming online market and eager to explore opportunities to generate online sales. Whether youre a fresher or an experienced candidate, if youre passionate, smart-working, and tech-savvy, wed love to meet you.Product Management: Upload product listings on various e-commerce marketplaces (Amazon, Flipkart, Meesho, etc.) Order Management: Handle end-to-end order processing from order confirmation to dispatching Logistics Coordination: Manage and coordinate with shipping partners for smooth order fulfillment Inventory Control: Track and maintain accurate stock levels across platforms Customer Service: Respond to daily emails and client queries in a timely and professional manner Returns & Claims: Manage returns and initiate claims for wrong returns with follow-up until resolution Business Development: Identify and explore new domestic and international client opportunities Content & Communication: Write fluent and attractive product content and communication in English Social Media Marketing: Create engaging social media posts using Canva and promote across various platforms. Good command over MS Office, especially Excel Basic to intermediate knowledge of e-commerce marketplace seller panels Excellent English communication skills (verbal and written) Knowledge of social media platforms (Facebook, Instagram, Pinterest, etc.) Experience with Canva or similar tools for creative post designing Highly organized with attention to detail and follow-up ability Willingness to learn and grow in the digital commerce space.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1 Experience : 1-3 Years.

Position: SCM Techno-Functional Consultant Experience: Minimum 5 Years (Oracle SCM Functional + Technical) Work Mode: Hybrid Shift: US Shift Key Responsibilities: Work with business teams to gather and translate SCM requirements Configure/support Oracle SCM modules (Procurement, Inventory, OM, Planning, Logistics) Implement system customizations and enhancements Perform functional/integration testing and support go-live Support data migration and interface validation Train end-users and create functional documentation Troubleshoot both technical and functional issues

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Source to Pay role || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities To provide operational insight, reporting and experience with vendor to help make an informed decision Cloud Ops creates case to onboard new vendor. Provides required documentation. Involved with reporting, consulting etc. Handling customer/sales requests and providing information to customers via e-mails/phone Gather information for EDC set up/ update Gather information for supplier set up/ update Support new EDC set up Support new manufacturer set up Support reseller and distributor agreement set up, negotiations, and amendments Update EDC data Update/ set up supplier master data in the system Manager follows sales trends through SF cases and research new partners to support. Review partner programs and captalize on margin and ease to navigate. Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts/order status and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree 8+ years of professional experience in Sourcing Strategy, Service and Renewal Management, Vendor Management Industry Experience - Services or hi-tech industry Preferred Qualifications/ Skills Ability to learn quickly Diploma / Post Graduation in International supply chain management / Sourcing Management Excellent Communication skill and the ability to engage customers in significant discussions Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Order Management role || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders. Responsibilities: • Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete. • Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays. • Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues. • Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment. • Documentation: Maintain accurate order records, updating relevant systems with order status and changes. • Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues. • Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing. • Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities. Qualifications we seek in you! Minimum Qualifications • Education & Experience: • Bachelors degree in business or related field is preferred. • Relevant experience in order management, customer service, or related roles. • Experience on SAP is an added advantage. Skills & Competencies: • Excellent verbal and written communication abilities. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks and prioritize in a fast-paced environment. • Basic knowledge of MS Office. • Problem-solving mindset with a customer-focused approach. • Strong interpersonal skills to effectively collaborate with internal teams and customers. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Sales Engineer- PrimeServ Marine & Power - Chennai About Everllence Everllence, formerly known as MAN Energy Solutions, is a leading provider of propulsion, decarbonization and efficiency solutions for shipping, the energy economy and industry. True to our motto Moving big things to zero we help key industries in the global economy to reduce hard-to-abate emissions. Our technologies have a measurable impact on the success of the global energy transition. More information about the company can be found at www.everllence.com . Headquartered in Germany, Everllence employs around 15,000 people across more than 140 sites worldwide. We can offer you the following tasks: Lead the sales and tendering / offer process for marine engines and propulsion spare parts and service, from RFQ to order closure / payment. Engage with existing assigned customers and develop new opportunities in the commercial marine and defence after sales sectors. Participate in technical and commercial discussions with ship owners / ship managers, and government bodies. Ensure timely submission of offers / bids in compliance with customer and internal requirements to ensure order finalization after negotiation. Maintain close coordination with Product Center Order Management & Customer Work closely with other departments, such as Product Centers and internal order management, to ensure alignment on sales goals and product offerings. Maintain records of visits / updates in CRM To undertake such other tasks that may be reasonably required To adhere to all Company process Guidelines and procedures including Compliance To be aware of, and adhere to, all Health & Safety laws & guidelines relevant to your role and to the safety of your colleagues, visitors and external partners Familiarity with customers such as Ship owners ,Ship Manager, Marine customers & Defence. Experience in handling key accounts, client relationship management, and spare part / service sales for Marine applications. Demonstrated ability in market analysis, competitor mapping, and development of regional sales strategies. Strong coordination skills to interface between clients, and HQ teams. Basic knowledge of technical documentation like project guides; operation manuals, installation guides, and compliance documents (preferred but not mandatory). Exposure to ISO standards 9001 and knowledge of tender compliance/documentation for large projects. You can help us with these qualifications: Bachelor s degree in Engineering (Mechanical/Marine/ Industrial) or a related field. MBA Degree in Marketing/Sales might be an added advantage . Extensive experience in sales management, particularly in the aftersales, especially in marine, Strong leadership, negotiation, and communication skills. Proven track record of driving sales growth and developing successful teams. Knowledge of marine and power equipment That is important to us: Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of applications. Just click on "contact us" and start your career with us.

At Intergrow Brands Private Limited , we believe in the magic of delicious & hygienic food . As a leading FMCG player, we craft premium, high-quality products that turn everyday meals into delightful experiences. Home to trusted brands like Kitchen Treasures & Meiyal , we offer a diverse range of packaged spices, masalas, breakfast range & ready-to-cook solutions perfect for modern lifestyles while staying true to authentic flavours. Join our passionate team and help us blend tradition with innovation , bringing flavour, quality & joy to kitchens worldwide. Your role The Sales Representative is responsible for driving sales, ensuring market coverage, and maintaining strong retailer relationships. This role involves executing sales strategies, managing orders, monitoring competitors, and effectively implementing trade schemes to maximize business growth. What will you do? Market Coverage and Penetration Follow the prescribed route plan and visit all assigned outlets daily Make productive sales calls and achieve lines per day as per company norm Open new outlets and ensure all existing outlets are serviced regularly Ensure optimal market coverage (width) and product penetration (depth) Sales and Scheme Execution Achieve monthly sales targets and track progress. Communicate trade schemes effectively to retailers and ensure eligibility criteria are met Perform basic calculations to ensure accurate scheme implementation and retailer qualification Increase counter share by upselling through upgrade value and cross-selling products Order Management Execution Ensure all orders taken are accurately billed and delivered to the retailers Coordinate closely with distributor support staffs to facilitate smooth operations Retailer Relationship Management Build and maintain strong relationships with retailers to enhance loyalty and sales Provide timely resolutions to retailer queries and concerns Merchandising and Competitor Tracking Perform basic merchandising, including product displays and rack placement Monitor and report competitor activities, including new launches and promotions Technology and Reporting Use the company s official mobile application for order punching, scheme tracking, and data updates Submit daily market reports and sales updates to the Territory Sales Manager (TSM) What do we look for at Intergrow? Minimum 1 3 years of experience in FMCG sales or a similar role Experience with market coverage, trade schemes, and retailer engagement is desirable Plus Two and above. Bachelor Degree preferred Strong communication and interpersonal skills Proficiency in basic arithmetic for scheme calculations and eligibility tracking Familiarity with using sales mobile applications and reporting tools Ability to analyze market trends and competition Fluency in Malayalam is mandatory. Basic English proficiency is an advantage What do we offer? We offer a competitive salary package based on experience and qualifications. Comprehensive health insurance and ESI. A supportive and inclusive workplace culture that fosters creativity, innovation, and collaboration we provide a Travelling & Daily Allowance (TD & DA) to cover travel expenses and daily costs during your work-related activities.

Jun 20, 2025 Location: Hyderabad Designation: Manager Entity: Deloitte South Asia LLP T&T - Customer - SAP Commerce Developer Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. The Team Deloitte Digital has created a new model for a new age: the creative digital consultancy. Were transforming the digital journey in a way an agency or traditional consultancy alone cannot-now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the worlds largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital Location and way of working- NCR\Bengaluru\Pune\Hyderabad Work you ll do Job description We are looking for an experienced SAP Commerce Support Engineer to provide technical and functional support for SAP Commerce (Hybris) applications. The ideal candidate will troubleshoot issues, perform system monitoring, and ensure the smooth operation of the e-commerce platform while collaborating with cross-functional teams and managing all deliveries. Responsibilities: 10+ years experience with Planning, Architecting, Developing, Customizing & Configurating of a large/global scale SAP Hybris e-commerce platform (B2C and B2B platforms). In-depth development experience across multiple projects is a must. Expertise in SAP Hybris e-commerce platform (B2C and B2B platforms), customizing Hybris based e-Commerce Applications, Hybris CMS and e-commerce suite. Strong understanding of the entire eCommerce development process. Leading design, development, documentation and implementation using SAP Commerce and meet project objectives within specified time frame parameters and defined requirements. Serve as knowledge expert for sourcing "deep dive" solution architecture information in Hybris, including issues arising from globalization and localization. Prepare design diagrams, test/debug programs, and perform solution configuration leveraging an understanding of business process, industry trends, and systems architecture, as needed. Design and develop high quality backend and frontend code that meets business objectives, quality standards and secure web development guidelines. Provide strong testing and debugging skills at all levels, including unit, system, integration and performance testing. Ability to effectively perform RCA (Root Cause Analysis), debug and resolve issues and/or defects which may be reported as a result of faults in the production system. Manage support functions including project milestones, working closely with Development, QA, Release Management, Operations, and end users. Spontaneous and adaptive to new environments, applications and methods. Always looking for more effective approaches to getting work done. Technologies: Hybris Commerce platform Endeca & SOLR search engines Frontend technologies such as Adobe AEM, Hybris WCMS Messaging and RESTful services Data modeling and extension to support custom business objects. Integration with external Payment Processors and understanding of related concepts such as hosted payment pages, direct API integration, and tokenization. Extension of commerce sub-systems such as promotions, pricing, inventory, and customer service Experience with the following Hybris modules: Product Cockpit, Customer Service, WCMS, OMS Various caching- and in-memory data grid solutions, like EhCache or Oracle Coherence Various integrations with CDN, social media (Facebook, LinkedIn) and customer experience analysis solutions (Google Analytics, Bazaarvoice), etc. JIRA, Rally, Git, Confluence Expertise with SAP Hybris tools including Management Console, Administration Console, Cockpits, Cron Jobs, internationalization, personalization and security concepts, Subject Matter Expertise in Product modelling, catalog structure and workflows with Solid knowledge of web technologies such as Java, J2EE Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, jQuery, JavaScript and XML technologies Design and Develop SAP Hybris back-office monitoring policies including Cron Jobs, ImpEx, logs and alerts, site availability and performance monitoring. Design and Develop Custom APIs by utilizing Design Patterns Design and Lead B2C Hybris accelerator by implementing all modules of eCommerce (Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, Customer Service, Product Information, Backoffice Product Content Management, Pricing and Promotions). Strong integration experience with Internal Systems and 3rd Party Vendor systems in both Synchronous & Asynchronous fashion. How you ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the Communities in which we live and work always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloittes impact on the world Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

Job Summary We are seeking highly skilled and motivated ServiceNow Consultants who are passionate about building solutions that transform customer engagement and commercial operations for global manufacturing enterprises. In this role, you will implement and customize ServiceNow solutions focusing on real-time CRM experiences, Customer Service Management (CSM), Field Service Management (FSM), Order Management, and Manufacturer Commercial Operations (MCO). Your contributions will create differentiated value by integrating customer, dealer, and partner ecosystems seamlessly our specialized focus area that drives client success. Experience Mid-Level (2 5 years) Proven experience in ServiceNow CSM, FSM, or Order Management development, including configuration, scripting, and integrations. Senior (5+ years) Extensive expertise implementing complex CRM and MCO solutions, leading project delivery teams, designing scalable architectures, and integrating ServiceNow with ERP and manufacturing systems to deliver strategic business outcomes. Key Responsibilities Solution Development & Customization: Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency. End-to-End Implementation: Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals. Product Innovation: Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition. Platform Optimization & Upgrades: Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption. Documentation & Enablement: Create clear solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value. Support & Troubleshooting: Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance. Continuous Improvement: Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps, embedding innovation and efficiency in every delivery. Skills Technical Strong expertise in ServiceNow CSM, FSM, and Sales/Order Management. Advanced scripting skills with strong REST/SOAP API integration experience. Experience designing CRM and MCO workflows for manufacturing and enterprise clients. Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow. Soft Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. Ability to lead deliverables independently while fostering collaborative, high-performing teams. Effective time management with a focus on business outcomes. Preferred ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management). Experience with ServiceNow App Engine, low-code/no-code development. Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a strong advantage, enabling innovative use cases and intelligent workflows.

Responsibilities: * Manage orders from placement to fulfillment * Collaborate with suppliers on inventory optimization * Forecast demand using data analysis tools * Coordinate logistics for timely delivery Health insurance

Sr. NetSuite Functional Consultant0 Bachelors degree or equivalent in Finance, Accounting, or Info Systems discipline. Minimum of 6+ years of related work experience in an operational role andsome project and/or change management experience. Experience working with Auditors both internal and external ensuring that businessprocesses and Change control processes are SOX compliant is mandatory. Experience in a high-change, rapidly growing business is a plus. Strong relationship building Effective communicator that works well in a collaborative team setting Exceptional ability to gather, organize and evaluate any information or data neededas input from stakeholders and the development team to determine requirementsand specifications. Must be able to design and architect process flows for end-to-end businessprocesses. Should be able to optimize existing flows and ensure all designs are Ability to simultaneously manage multiple projects, and priorities and completeobjectives on time. Exception handling experience in implementation Excellent communication skills, including both verbal and written. Excellent problem-solving skills, conflict/resolution management, active listening,time management, and excellent interpersonal skills. Exposure to process development and change execution. Ability to interact with all levels of business users across functional teams (end-users/executives). Should have done 1 or more Netsuite implementations Strong Netsuite ERP Knowledge and experience. Setups and Configurations,Saved Searches and reports. The mandatory requirement is to have functional experience inReceivables,OrderManagement, and Inventory within Netsuite Experience working with Professional Services organizations and applications likeKANTATA Should represent SaaS Engineering on design discussions needed withBusiness Stakeholders and other teams in the company Must have knowledge of Netsuite technical components scripts, workflows, etc. Candidates must have experience working with technical teams across differenttime zones. Must be able to drive process changes and reverse engineer processes if needed Must have extensive Netsuite reporting experience. Experience in additional systems like Salesforce, Zuora Revenue (Rev Pro),COUPA, and VENA will be a huge bonus CAN DO attitude, Ability and desire to work in a fast-paced and continually evolving environment

Handled client visits, product demos, order management, and supply monitoring. Solved technical issues, led promotions, ensured stock availability, reported daily/monthly, attended exhibitions, and traveled 1520 days/month for sales. Incentives, mediclaim, traveling allowance

Handled client visits, product demos, order management, and supply monitoring. Solved technical issues, led promotions, ensured stock availability, reported daily/monthly, attended exhibitions, and traveled 1520 days/month for sales.Incentives, mediclaim, traveling allowance

Handled client visits, product demos, order management, and supply monitoring. Solved technical issues, led promotions, ensured stock availability, reported daily/monthly, attended exhibitions, and traveled 1520 days/month for sales.Incentives, mediclaim, traveling allowance

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management-Level 1. >

YOUR ROLE We are seeking a talented and driven Order Management profile to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company"s growth. In this role you will play a key role in Manage the entire order fulfilment process from order receipt to delivery Coordinate with suppliers and logistics partners to ensure timely delivery of goods. Proactively raise any concerns about missing shipment or delays to the relevant parties and follow escalation matrix Monitor and track shipments to ensure on-time delivery. Resolve any issues or discrepancies related to orders and shipments. Collaborate with the customer service team to address customer inquiries and concerns. YOUR PROFILE Minimum of 3 years of experience in order fulfilment or a similar role. Work experience with any ERP systems (SAP preferable) Strong understanding of Supply Chain process WHAT YOU"LL LOVE ABOUT WORKING HERE You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini office campuses in India are green and run on 100% renewable electricity. We have installed Solar plants across India locations and Battery Energy Storage Solution (BESS) in the Noida and Mumbai campuses. You will have chance to make a difference everyday.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead and support SAP Order to Cash (OTC) implementations and rollouts across global business units Configure and enhance SAP SD (Sales and Distribution) modules to support end-to-end OTC processes Collaborate with cross-functional teams to integrate OTC with MM, FI, and third-party systems Conduct workshops to gather business requirements and translate them into functional specifications Your Profile 612 years of hands-on experience in SAP SD/OTC implementations and support. Strong understanding of OTC business processes including order management, pricing, billing, and credit management. Experience with SAP S/4HANA or ECC environments. Integration knowledge with SAP MM, FI, and third-party logistics or CRM systems. Proficient in configuring pricing procedures, output determination, and delivery processing. Experience with IDocs, EDI, and interfacing with external systems. What youll love about working with us Flexible work optionsHybrid Competitive salary and benefits package Career growth with SAP and cloud certifications Inclusive and collaborative work environment

Your Role In this Role you play key role in Excellent written and Verbal communication Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails Good understanding of end to end customer management process Work in US shift Work from Office Your Profile Expertise on Supply Chain processes with a good level of understanding on Order Management Should be willing to work as per Business requirement Working knowledge in SAP What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work Skills (competencies)

Process: Process specialist Exp: Min 1+ Years Must have: order tracking, order placing, order fulfillment Loc: Pune/Bangalore Shift : US Shift Salary: upto.3.5LPA Immediate Joiners Regards, Vignesh S 7200396456

Job Description: 1. Experience in order processing & management 2. To handle Order acknowledgement and Proforma invoice 3. Good understanding and knowledge in processing invoices ,dispatch instructions and domestic shipments 4. Knowledge in SAP ERP preferred 5. Good experience in stake holder management 6. Provide order status /stock updates, addressing enquiries, and resolving issues 7. Payment follow ups ,to work with finance/customers and Sales team for shipment clearances 8. Knowledge in import shipments 9.Should have good written and verbal communication skills 10. Should be a good team player

| Roles & Responsibilities | Handling Existing Key Customer Accounts. Maintain Relationship with Customer Inquiry, Leads handling, Customer Follow up. Data Management using CRM (Customer Relationship Management). Overseeing timely delivery and payment of sales orders. Single point contact between Customers & Factory for customer support. Coordinating with the internal teams to process customer orders. Tracking and updating customers on the status of their orders. Proactively identify, investigate and resolve recurring customer support issues. Proactively gather and utilize customer feedback and suggestions in coordination with Sales and Marketing team. Conduct high-level industry research to develop effective sales solutions. Managing CRM platform for data and analytics. Customer Satisfaction Index of all customer on a Monthly Basis. Qualification & Skills: Bachelor's / Master's degree in Business, Marketing or a related field 5+ years of experience in Sales field Fluent in business English communication and local languages Proactive and solution-oriented approach with a good entrepreneurial mindset Balanced and resilient personality Knowledge of Excel, Word and PowerPoint, Email Drafting Immediate Joining is Preferred Only Male Candidate Preferred

Description: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. Requirements: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. Job Responsibilities: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!