Order Management Engineer

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Job Description:

The opportunity:
Support the Project Management department in the execution of Standard Material spares and Service orders for German & Global Market.

How you’ll make an impact:

• Support the execution of Standard Spares and other HV service orders, mainly for the German market

• Processing of orders as per the standard process workflow.

• Ensure sales orders keyed in SAP and order acknowledgements sent to customer in timely manner.

• Clarification of open technical points and ensure orders processed on time for execution.

• Full accountability in managing the orders and customers related to the orders.

• Collaborate with key stake holders to fulfil the orders from customers and meet the Service unit expectations in terms of Cost, Revenue and Quality.

• Manage export controls, identify and mitigate risks for the orders executed.

• Close coordination with SCM & Planning for prioritizing the orders.

• Resolve conflicts proactively and if needed escalate, seek help from Team lead or Management to ensure progress is on track.

• Adhere to the Order management processes in the organization. Ensure implementation and compliance of OHS group guidelines.

• Ensure Hitachi Energy integrity guidelines are followed in the team. Ensure IS security policy followed in the team. Acts as role model for the team.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Graduate in Electrical Engineering with minimum 4 - 5 years relevant experience in Order / Project Management.

• Excellent skills in Speaking, Reading and writing English language, German Basic language is added advantage.

• Experience working with Order management related tools and processes.

• Hand on experience of working with SAP SD/ PS module.

• Very good knowledge & experience working with MS office tools.

• Should possess strong communications & negotiation skills to convince customers stakeholders

• Ability to work under pressure to manage customer expectations.

• Proficiency in both spoken & written English language is required.

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