Order Handling Specialist

This Position reports to:

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

This is an Order Handling Specialist for ELSP Power Protection Business, at Global Grade14, reporting to P&F Manager, Business Area Electrificationlocated in Bangalore and will be responsible for Order handling/Execution andend to end resolution of Post sales customer requests and for the execution of warranty of Product / customer complaints/ dispute process in timely manner to ensure customer satisfaction.

The work model for the role is: #Li-Onsite

This role is contributing to the Smart power business for Nelamangala, Bangalore- India.

You will be mainly accountable for:

• Sales Order Management Enter and process customer purchase orders in SAP accurately, ensuring compliance with ABB regulations and managing amendments or cancellations as per customer requirements.
• Order Accuracy & Reporting Maintain a clear order backlog with confirmed commitments, conduct root cause analysis to ensure Error Free Orders (EFO), and prepare KPI and performance reports.
• Customer Support & Coordination Act as the face of ABB to resolve customer and FES inquiries, follow up on deliveries, and handle order modifications such as rescheduling or unblocking.
• Operational Excellence Ensure smooth shipment processes by obtaining required documentation, manage customer relationships, and collaborate with teams to meet SLAs and business objectives.

Qualifications for the role:

• Minimum 5 years of experience in Order Management or Operations Management roles.
• Proficient in ERP systems (SAP) and SFDC, with advanced process and data management skills.
• Experienced in applying structured problem-solving methodologies to resolve operational challenges.
• BE / B. Tech Mechanical / Electrical or MBA Finance from a recognized institution.
• Skilled in Microsoft Office tools (Word, Excel) for reporting and analysis.
• Effective communication and collaboration skills, with the ability to engage effectively across all levels and with customers.
• Well-structured and proficient, skilled at navigating a lively workplace and facilitating the sharing of best practices across groups.