Oracle Fusion Financial Consultant- Team Manager

Role Overview

We are seeking an experienced Oracle Fusion Financials Support Manager to lead the functional support team at Narayana Health. This role involves end-to-end ownership of Oracle Fusion Financials support and project delivery, stakeholder engagement, and team management in a high-performance, healthcare-driven environment.

Key Responsibilities

• Business Requirements: Gather, analyze, and document functional business requirements; oversee solution design, development, testing, deployment, and postgo-live support.

• Functional & Technical Support: Deliver high-quality incident management and resolution with a strong focus on both technical and functional areas.

• Stakeholder Management: Act as the primary point of contact for business teams; coordinate with internal Oracle support and external partners.

• Team Leadership: Mentor and guide team members; lead 2nd and 3rd level support operations independently.

• Project Delivery: Participate in migrations and new implementations, including CRPs, SITs, and UATs. Prepare test scripts, conduct training, and ensure end-user readiness.

• Process Optimization: Develop and implement SOPs and IT policies. Identify project risks, manage expectations, and ensure alignment with business goals.

• Operational Management: Lead support operations, monitor performance metrics, maintain TAT, quality, and service excellence.

Candidate Profile Experience

712 years of hands-on experience in Oracle Fusion Financials support and implementation. Education: Graduate/Post-Graduate in Computer Science or related field.

MBA in Finance is preferred. Required Skills & Knowledge

• Oracle Fusion Expertise: Strong knowledge of Fusion Financials modules — GL, AP, AR, FA, Projects, Cash Management.

• Finance Processes: End-to-end understanding of enterprise structures, payment processing, tax reporting, period-end closing, and financial reporting.

• Service Orientation: Proven ability to deliver excellent customer service in incident resolution and support environments.

• Project Leadership: Experience in driving ERP projects, managing internal/external resources, and stakeholder alignment.

• Communication: Excellent written and verbal communication skills. Strong interpersonal and conflict-resolution abilities.

• Process & Tools: Familiarity with ITSM practices (preferably ITIL-based), MS Office tools, and process documentation.

• Healthcare Industry Knowledge: Experience or understanding of hospital/healthcare workflows is a plus.