Ops Leadership Role (Regional / National )

You are a highly driven and experienced Operations Leader responsible for overseeing the end-to-end execution of residential interior projects. Your role plays a critical part in ensuring timely delivery, maintaining high-quality execution, and achieving superior customer satisfaction across various regions. The ideal candidate will have a background in home interiors, construction, modular furniture, or related service sectors, with a demonstrated track record in operations, team management, and process excellence. Your key responsibilities will include leading regional operations to ensure timely, cost-effective, and high-quality delivery of interior projects. You will be responsible for owning the customer experience throughout their journey, managing project handover timelines, vendor coordination, workmanship quality, and customer satisfaction metrics. Additionally, you will build and oversee teams comprising senior managers, project managers, and site supervisors, while collaborating with design, procurement, and warehouse teams to ensure smooth project execution. Your role will also involve creating, monitoring, and enhancing Standard Operating Procedures (SOPs) to drive operational efficiency and scale delivery capacity. Furthermore, you will work closely with leadership on process excellence, cost optimization, and customer success initiatives. To excel in this role, you should possess 8-12 years of experience in operations, preferably in home interiors, real estate, construction, or related sectors. Individuals with leadership experience in operations within startups are also encouraged to apply. You must have proven expertise in scaling and managing large field teams and vendor networks, be process-driven with strong analytical and problem-solving skills, and have a hands-on approach to working in fast-paced, execution-heavy environments. Excellent communication and client-handling abilities are essential for this role. As for educational qualifications, a graduate degree in Engineering, Architecture, or Interior Design is preferred. An MBA or relevant management certification would be considered a plus for this position.,