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Operations Team Leader

Operations Team Leader

FedEx

3 - 8 years

5 - 6 Lacs

Kolkata

Posted:Just now| Platform:

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Skills Required

Outbound Service assurance Contract management Workflow Scheduling Customer service MS Office Risk management Operations Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency.

Key Responsibilities

Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. Implement and maintain quality management practices to uphold service standards and customer satisfaction. Monitor and control network operations to optimize efficiency and minimize disruptions in service.

Support the customer service and support group in resolving customer queries and enhancing client relationships.
Manage contract sourcing and negotiations to secure reliable service providers and vendors. Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Qualifications & Experience:

Minimum Graduate
Industry experience required

Skills:

Time Management
Problem Solving
Planning & Organizing
Accuracy & Attention to Detail
Advanced MS office skills (Excel, Word, Powerpoint)

Competencies:

Accountability and Adaptability
Business and Customer Focused
Communication and Collaboration
Innovation and Critical Thinking
Leadership and Influence
Confidentiality and Integrity

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FedEx

Logistics and Transportation

Memphis

600,000+ Employees

127 Jobs

Key People

Frederick W. Smith

Chairman and CEO
Raj Subramaniam

President and CEO
Sandy E. W. McDonald

Chief Financial Officer

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Operations Team Leader