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Startek
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Operations Team Lead

Operations Team Lead

Startek

1 - 2 years

0 - 3 Lacs

New Delhi Gurugram Delhi / NCR

Posted:2 months ago| Platform:

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Skills Required

Team Handling Team Management People Management Skills Shrinkage Shrinkage Control CSAT Aht SLA Management Attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opening: Team Lead Salary: Upto 25 CTC Experience Required: 1 to 2 years Work Days: 6 days Education: Graduated Roles & Responsibilities (Team Lead): Supervise and guide a team of customer service representatives Monitor team performance and ensure achievement of daily/weekly targets Provide coaching, feedback, and support to improve individual and team performance Resolve escalated customer issues and ensure a high level of customer satisfaction Prepare performance reports and share insights with management Maintain team morale and handle staffing and scheduling needs Eligibility Criteria: Prior experience in team handling, preferably in a BPO or customer service environment Strong leadership, communication, and problem-solving skills Ability to motivate a team and work under pressure Freshers with leadership potential and strong communication skills may also be considered

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Operations Team Lead