Operations Support Engineer

Job Description

Company Name: Atlanta Systems Pvt. Ltd. Company URL: www.atlantasys.com Headquarters: Connaught Place, New Delhi Profile: Operation Support Specialist Location: Connaught Place, New Delhi Experience: 1–3 Years Job Type: Full-time Education: B.Tech in ECE (Mandatory) We are looking for a dedicated Operations Support Specialist to join our dynamic team at Atlanta Systems Pvt. Ltd. This role is ideal for candidates passionate about electronics, IoT, and providing top-notch operational and technical support. Key Responsibilities: Handle SIM activation/renewals and troubleshoot IoT devices Manage customer queries via inbound calls and provide remote technical support Maintain records of customer complaints and resolutions Collaborate with hardware/software teams to resolve issues Conduct device testing and ensure proper documentation Provide timely solutions while ensuring customer satisfaction Assist in inventory management of VTS (Vehicle Tracking System) devices Required Skill Set: Advanced knowledge of MS Excel Strong understanding of electronics fundamentals Familiarity with communication protocols (I2C, UART, RS485) Hands-on experience with microcontrollers (AVR, ESP32, STM32) is a plus Excellent communication skills with a proactive approach to problem-solving Hands-on experience in hardware device troubleshooting and diagnostics Practical knowledge of device-level testing and hardware repair support Experience in inventory management and tracking of technical hardware, especially VTS devices Why Join Us? Cutting-Edge Tech: Work with the latest in IoT, Telematics, and GPS technologies Skill Development: Enhance your technical knowledge in a collaborative environment Career Growth: Grow your career in a company that values innovation and talent Supportive Team: Join a team that values continuous learning and support Show more Show less