Operations supervisor

As an Operations Supervisor in Kochi, Kerala, your primary responsibility is to manage the day-to-day activities of the QMC. You are accountable for all Visa application related operations, with department-specific supervisors reporting to you. Your essential functions include overall responsibility for the QMC, monitoring team performance, managing a team size of 15-40 employees, assigning staff duties based on footfall trends, administrative and people management responsibilities, ensuring service standards are met, optimizing resource utilization, monitoring security issues, training and mentoring the team, ensuring compliance with SLAs, working with Value-Added Services team, coordinating with Mission, updating website, managing escalations, suggesting software changes, handling MIS reports, ensuring manpower staffing, compliance with regulatory approvals, working with HR team, managing cash handover, and coordinating with Accounts Department. For Value Added Sales, you are responsible for achieving business targets, analyzing trends, using IT systems for data analysis, updating colleagues, managing the sales floor, and preparing incentive reports. Your performance metrics include achieving operational targets, ensuring smooth QMC operations with minimal escalations, customer and team satisfaction, adherence to SOPs, and website/system management. You will report to the Center Manager/Country Manager or Head of Operations, with approximately 5 direct reports and managing a team size of 60-200 employees. Qualifications, Experience, and Education Requirements: - A graduate in any field with 5-7 years of experience in a healthcare environment - Proficiency in MS Office - 2-3 years in a supervisory role within Healthcare Operations - Demonstrated Process Knowledge Mandatory Skills: - Effective Communication Skills - Familiarity with customized software - Balanced personality - Ability to make decisions under pressure - Relationship management - Leadership in a multi-cultural/global organization at a supervisory level - Self-motivated - Leading and Developing the team - Result Oriented - Analytical skills - Team management Preferred Skills: - Communication Location/Regional language skills,