Operations Supervisor

Role & responsibilities

• Document scrutiny & collection of applications for Passport processing.

• Collection of visa applications & document scrutiny for visa processing, attestation & legalization services

• Biometrics capture (Photo & Fingerprints)

• Cash collection & POS entry

• Client facing answering queries, advising applicants, managing disputes

• Handle customer/applicant queries personally or else through email, telephone.

• Handle cash and bank-related transactions if assigned and ensure 100% accuracy.

• Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.

• Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.

• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.

• Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.

• Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.

• Ensure that the entire task is completed within the mandated turnaround time.

• Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.

• Ensure judicious use of natural resources.

• Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

Preferred candidate profile

• Any graduates
• Experience in VISA / travel / retails industry is preferred

Perks and Benefits

• 5 days working
• salary best in industry