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Operations Specialist - LS

Operations Specialist - LS

ANZ

3 - 9 years

5 - 11 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

cycle time reduction loans service level interpersonal skills compliance focus workflow ms office data entry recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

To provide excellent support in quoting interest rates on unconditional applications, act on adviser instructions to model loans (loan structure confirmations), handover to Branch for customer on-boarding, post approval support by finalising loan application instructions to CLO through a streamlined process while ensuring settlement compliance checks are met. Facilitating a seamless handover between the teams which will result in quality customer experience and foster stronger interdepartmental relationships/collaborations. Specialist is required to have strong process knowledge in Lending support team functions and should be able to support all with queries and escalations.

What will your day look like

High quality of work, and taking ownership to resolve any customer queries and complaints efficiently and effectively and escalating as appropriate.
Drive actions that support end-to-end cycle time reduction.
Provide accurate and up to date information on all enquiries.
Follow up where necessary to meet customer needs
Provide any written concerns from customers to supervisor/manager together with proposed solutions
Ensure internal service level agreements are meet through meeting individual set target
Ensure compliance of all known operating risk and practices are completed.
Update customer file with a brief, clear and concise comments for further reference.
Acts as a first point of call for teammates with process related questions
Contribute to self-career plans- Adhere to development and training plan
Assists Team Leader in work allocation/Reports
Demonstrates understanding of ANZs Risk and Compliance framework as it applies to this role
Ensure good behaviours are demonstrated at all times that display ICARE values
Role model ANZ s core values and customer-centric behaviours
No unexpected breaches or errors that have a material impact on the Banks license/share price/reputation
Improvement of team s productivity by reducing time to proficiency

What will you bring

To grow and be successful in this role, you will ideally bring the following:

Strong communication (written and verbal) and interpersonal skills
Good organisation skills and ability to prioritise own workflow and keep to strict deadlines
Ability to handle complex transactions
Strong customer focus
Good computer knowledge and familiarity with MS Office
Strong accounting & finance knowledge
Efficient and accurate data entry skills
Good knowledge of lending
Basic knowledge of lending assessment

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ANZ

Banking

Melbourne Victoria

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Operations Specialist - LS