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Operations Program Manager, Seller Flex

Operations Program Manager, Seller Flex

Amazon

3 - 8 years

20 - 25 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

procurement data analysis kaizen process improvement business intelligence operations performance improvement six sigma sql logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business
Support internal partners, including sales and transportation in resolving complex sellers issues and escalations. Monitor operational performance of selling partners and provide coaching/training on operational best practice Report on daily, weekly, monthly operational KPIs and projects to senior leadership Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance Bachelor s degree in Business, or similar field Business-Proficiency in German language 3+ years of experience in program management, development, and delivery Experience in logistics, e-commerce, or supply chain operations A passion for developing best in class customer delivery experience A track record of delivering results improving service while reducing costs Strong bias for action, with willingness to roll up sleeves and get things done Highly tech-literate, with ability to learn new systems quickly and ability to root-cause issues using internal operations tools Comfortable with ambiguity and able to manage multiple priorities Ability to influence peers and stakeholders at all levels. Exceptional interpersonal and communication skills, both written and verbal SQL knowledge and experience in Tableau. Experience with Amazon Transportation, Supply Chain, Operations or Procurement Strong structured thinking and problem solving ability with ability to convert strategy to action Demonstrated experience in performing complex data analysis Experience with lean process, kaizen, six sigma, and process improvement Business-Proficiency in German language and/or other European languages

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Operations Program Manager, Seller Flex