Operations Manager

Wells Fargo

4 - 9 years

7 - 17 Lacs

Hyderabad

Posted:4 hours ago| Platform:

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Skills Required

operations manager risk management operations service delivery compliance customer service process improvement budgeting lending operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a Operations Manager.

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Engage stakeholders and internal partners associated within the Operations area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
Provide training, performance, evaluation and coaching of less experienced team
Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
Provide responsibility for budget and financial performance
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Desired Qualifications:

4 years of people management experience, 4 years of team handling exp.
4 years of managerial experience.
Hands-on SME Experience in Wholesale Lending Operations is preferable
Knowledge on MS Office Tools (Excel, PPT, Access) is an advantage
Excellent communication and presentation skills
Strong interpersonal skills along with analytical problem-solving abilities
Able to work under pressure and deliver within strict timelines
Willing to continuously work in Night Shift (during core US hours)
Lead BAU management during month-end and quarter-end/high volume days
Knowledge of Budgeting Capacity/Contingency planning
Good and effective people management engagement skills

Job Expectations:

Enable managing day-to-day BAU and Process along with escalations KRI/KPIs
Develop strategies to improve processes, ensure functions meet regulatory guidelines in terms of risk compliance
Effectively engage stakeholders and internal/external partners associated within the Operations area
Identify, develop strategize work rules and guidelines for staff to carry out their work duties
Ensure timely and effective capacity planning for uninterrupted BAU Service Delivery
Work independently on moderately complex issues, MI reporting and project deliverables
Identify/enable identification of opportunities for process improvement and risk control development, escalate issues to Senior Leadership
Help develop employee goals objectives and assist/guide team to achieve them successfully
Provide responsibility for budget and financial performance, act as a SPOC between Ops Finance team
Train/Mentor new joiners and existing employees in their professional journey via regular 1:1 and feedback sessions
Provide valuable input to career pathing of individual employees and carry out performance evaluations
Keep team members up-to-date and engaged via daily huddle/employee engagement activities
Mentor and guide talent development of direct reports and assist Senior Leadership in hiring retaining talent

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