Operations Manager, VP

Job Description

: In Scope of Position based Promotions (INTERNAL only) Job TittleOperations Manager Corporate Title - VP Location - Jaipur, India Role Description This role is accountable for supporting the delivery of the Global Procurement and Travel Operations strategy for Procurement to Pay processes across multiple countries. It is responsible for the performance outcomes of work-streams within the assigned region/client group. Strong collaboration skills and initiative are required, as this role involves working closely with the Global Procurement teams and other regional operations leads across DB. Additionally, this role will drive upcoming projects and on-demand tasks such as savings initiatives, audits, data requests, or transformation initiatives. The role also involves franchise building, leading the development of team members, ensuring performance on SLAs, KPIs, and KRIs, reporting, supporting benchmarking activities, and monitoring performance against agreed metrics. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your Key responsibilities Oversee various stages of the Procure to Pay (P2P) cycle, including Vendor Management, Invoice Processing, Payment Processing, and Vendor/Bank Reconciliation. Manage the service delivery of outsourced processes such as invoice processing, payment runs, customer service desk, and vendor onboarding. Identify operational issues and suggest improvements to enhance quality and reduce defects4. Support technical and system changes for Ariba and SAP/S4HANA. Drive change management initiatives, including automation and process improvements, with an understanding of the upstream and downstream impacts of P2P activities. Ensure SLA/operational metrics are achieved for outsourced processes and implement appropriate remediation actions. Act as the single point of contact for all Procurement Operations-related activities, communications, updates, and escalations. Maintain seamless communication with stakeholders on all P2P matters, including periodic updates and the creation of User-Interest Groups. Support audit-related activities by providing requested information and leading the remediation of audit points. Initiate system/process changes to meet operational requirements, including raising change requests, reviewing solutions, conducting UAT, and monitoring go-live and Hypercare activities. Implement new operational processes and solutions while ensuring the stability of existing BAU operations to meet global/regional control requirements. Integrate with Global Procurement Operations and Travel teams and collaborate closely with other stakeholders such as Group Tax, Finance, Compliance, and AFC. Drive the centralization of certain global functions to achieve synergies and process excellence. Your skills and experience 15+ years of post-qualification work experience in Procurement Operations with team management experience. Comprehensive knowledge of end-to-end Procurement processes Excellent understanding of Ariba and SAP systems Ability to prioritize and handle urgent requests Proven experience in executing change initiatives Effective communication skills with the ability to influence and interact with all levels of the organization Independent self-starter with excellent time management skills and the ability to prioritize multiple tasks and adapt to changing priorities Strong analytical, problem-solving, and organizational skills Strong attention to detail and a willingness to question current practices Open-minded and able to share information, knowledge, and expertise with peers and team members Project management experience How well support you