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Operations Manager

Operations Manager

Virtual Binz

2 - 4 years

4 - 6 Lacs

udaipur

Posted:None| Platform:

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Skills Required

bpo operations management service level team management value added services client relationship management workflow management lead coach operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

Key Responsibilities:

- Operational Oversight:

o Manage the daily operations of BPO services, ensuring the delivery of highquality outputs in line with client expectations and service level agreements.

o Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.

- Team Management:

o Lead, coach, and motivate a team of operations staff, ensuring that targets are met and performance is aligned with company standards.

- Client Relationship Management:

o Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.

o Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.
Requirements
- Minimum of 2-4 years of experience in International BPO operations management.

- Proven leadership skills with the ability to manage large, diverse teams.

- Excellent communication, interpersonal, and client-facing skills.

- Strong organizational skills with the ability to multitask and prioritize effectively.

Preferred Qualifications:

- Experience in BPO services.
","

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Operations Manager