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Operations Manager

Operations Manager

Virtual Binz

2 - 4 years

3 - 7 Lacs

udaipur

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

service workflow management leadership communication

Work Mode

On-site

Job Type

Part Time

Job Description

Job Information

Date Opened

08/19/2025

Job Type

Full time

Industry

Business Management

City

Udaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

313001

Key Responsibilities:

• Operational Oversight:

o Manage the daily operations of BPO services, ensuring the delivery of high quality outputs in line with client expectations and service level agreements.

o Coordinate with various departments to ensure smooth workflow and the efficient allocation of resources.

• Team Management:

o Lead, coach, and motivate a team of operations staff, ensuring that targets are met and performance is aligned with company standards.

• Client Relationship Management:

o Serve as the point of contact for client escalations and ensure timely resolution of any operational issues.

o Communicate effectively with clients to understand their needs and ensure the company delivers value-added services.

Requirements

Minimum of 2-4 years of experience in International BPO operations management.
Proven leadership skills with the ability to manage large, diverse teams.
Excellent communication, interpersonal, and client-facing skills.
Strong organizational skills with the ability to multitask and prioritize effectively.

Preferred Qualifications:

Experience in BPO services.

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Operations Manager