Operations Manager

Operations Manager

Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

Operations Manager,

Creating a Culture of Awareness and Prevention

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may

include but are not limited to:

• Child exploitation and abuse

Animal torture

• Gang Violence

Murder

• Hate Speech

As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental

health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are

viewing.

TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.

In order to help create a community that is safe for all employees, the Resiliency and Wellness Team

takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.

Note: Regular Health and Wellness counseling will be mandated for employees in Content Moderation

roles.

Requirements:

So, what is it we're looking for?

Operations Manager

written communication skills and most importantly empathy. Someone who has a high affinity and

cultural awareness of political and social situations regarding the relevant market and region that will be supported.

three years of related working experience

management.

We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need

someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data.

TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs:

• All employees will attend wellness coaching sessions to ensure awareness of wellness

resources and to ensure job adjustment.

• All employees will attend wellness groups