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Operations Manager

Operations Manager

Taskus

8 - 12 years

3 - 6 Lacs

Noida UP

Posted:3 hours ago| Platform:

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Skills Required

Operations management key performance indicators Team management employee engagement Process Optimization People Development Performance Management Quality Assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met.
Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success.Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery.People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce.Compliance & Quality Assurance Ensure adherence to company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.

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Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

285 Jobs

Key People

Bryce Maddock

CEO and Co-Founder
Jaspar Weir

President and Co-Founder
Dylan McKee

CFO

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Operations Manager