Operations Manager

Job Description

• Ensure all operations are carried on in an appropriate, cost-effective way. • Improve operational management systems, processes and best practices. • Be aware of licensing and liaisoning requirements of the states we are operating in. • Formulate strategic and operational objectives. • Manage budgets and forecasts. • Perform quality controls and monitor KPIs of team members. • Recruit, train and supervise staff. • Ensure customer satisfaction by delivering projects efficiently and on time. • Scheduling and daily planning of team members • Grooming subordinates by identifying weaknesses and creating appropriate training programs. • Effectively maintain relationships with all vendors. • Effectively maintain relationships with all clients. • Formulating and managing escalation matrix. • Ensure handover of documents and proper training is given to customers on completion of project. • Creating and implementing processes for smooth functioning of the department. Show more Show less