Operations Manager

Role & responsibilities

1. Hospital Operations Management

• Supervise and monitor daily hospital operations including front office, housekeeping, security, maintenance, and cafeteria services.
  
• Ensure smooth functioning of inpatient and outpatient processes to deliver high-quality patient service.
  
• Oversee patient admission, discharge, and transfer procedures for operational efficiency.
  
• Ensure availability of adequate manpower, infrastructure, and support services across departments.
  
• Coordinate with the medical, nursing, billing, and finance teams for seamless workflow.
  

2. Facility & Infrastructure Management

• Ensure hospital premises, wards, and equipment are maintained in excellent condition.
  
• Coordinate preventive and corrective maintenance with engineering/biomedical departments.
  
• Oversee housekeeping, sanitation, and waste management in compliance with NABH and statutory norms.
  
• Monitor safety protocols (fire safety, pest control, infection control, etc.).
  

3. Vendor & Inventory Coordination

• Liaise with vendors and contractors for facility-related services (maintenance, housekeeping, security, etc.).
  
• Ensure service-level agreements (SLAs) are met and track performance of outsourced agencies.
  
• Coordinate with the purchase department for procurement of administrative supplies and equipment.
  

4. Patient Experience & Service Quality

• Monitor front-office and reception staff to ensure courteous and efficient patient handling.
  
• Address and resolve patient grievances in coordination with the Quality and Patient Relations teams.
  
• Implement patient feedback systems and initiate corrective actions where needed.
  
• Ensure adherence to hospital service standards and SOPs.
  

5. Compliance & Documentation

• Ensure compliance with hospital policies, NABH standards, and statutory regulations.
  
• Maintain administrative documentation (licenses, fire safety certificates, AMC records, etc.).
  
• Support internal audits and quality inspections by providing required data and reports.
  

6. People & Process Management

• Supervise administrative staff, assign responsibilities, and monitor performance.
  
• Conduct regular departmental meetings and training sessions.
  
• Support HR in recruitment, induction, and evaluation of non-clinical staff.
  
• Drive process improvement initiatives to enhance operational efficiency and patient satisfaction.