Operations Manager

Job Description

Indus Parking Services (IPS) is a rapidly growing parking enforcement company headquartered in Gurugram, India. Our team consists of highly focused and motivated professionals with extensive expertise in parking management. We specialise in preventing unauthorised parking across commercial properties, residential complexes, and other locations. Indus Parking Services efficiently manages the entire parking enforcement process and provides operational support to Euro Parking Services . We are looking for an enthusiastic Operations Manager to join us, who will be responsible for overseeing the CCTV monitoring team, ensuring effective surveillance and security of designated areas, and ensuring that CCTV Operatives work towards and achieve their daily PCN (Penalty Charge Notice) targets. As a Operations Manager, your responsibilities will include: Leading and managing a team of CCTV operatives, ensuring they are well-trained, motivated, and performing at their best. Overseeing the monitoring of CCTV footage to identify parking violations and initiate appropriate enforcement actions. Setting clear performance expectations, monitoring team performance, and providing regular feedback and coaching to ensure PCN targets are achieved. Analysing CCTV footage to identify trends and patterns, generating valuable insights that will optimise enforcement strategies and improve operational efficiency. Managing and maintaining the CCTV system, ensuring its optimal performance and addressing technical issues. Ensuring adherence to all relevant regulations, including data protection and privacy laws. Working closely with other departments to coordinate enforcement efforts and improve overall operational efficiency. Preparing rotas and handling HR requirements for team members. Producing written reports on incidents, enforcement outcomes, and operational effectiveness. Responding and reacting to security incidents, handling breaches, and implementing corrective measures when needed. The ideal candidate working as an Operations Manager will display: Excellent English written and verbal communication skills. Must hold a valid Security CCTV License. Previous CCTV control room experience required. 3-5 years of experience in the relevant field. Strong leadership and team management skills. Ability to analyse surveillance data to improve enforcement outcomes. Benefits of working with Indus Parking Services as a Operations Manager: Employee of the Month recognition. Casual Fridays. Regular performance reviews to encourage internal growth. Schedule: Flexible work hours. Work Location: In person Job Type: Full-time Pay: ₹55,000.00 - ₹60,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person