Operations Manager

Key Responsibilities

• Operational Leadership: Plan, monitor, and manage daily operations to ensure efficiency, costeffectiveness, and alignment with company objectives.

• Process Improvement: Identify gaps and implement best practices, automation, and continuous improvement initiatives to enhance productivity and service delivery. • Team Management: Lead, mentor, and motivate operational teams to achieve performance KPIs and ensure accountability. • Resource Planning: Oversee allocation of resources (manpower, inventory, systems, and infrastructure) to support business growth.

• Compliance & Governance: Ensure adherence to legal, regulatory, and internal policy standards across operations.

• Cross-functional Coordination: Collaborate with departments such as Purchase, Inventory, Service, HR, IT, and Finance for seamless workflow and issue resolution.

• Performance Monitoring: Develop and track operational metrics, dashboards, and reports for senior management.

• Risk & Crisis Management: Anticipate risks, develop contingency plans, and manage operational challenges proactively.
• Customer Experience: Drive initiatives to improve service quality, turnaround times, and overall customer satisfaction. General Operations & Governance
• Develop and monitor operational KPIs, dashboards, and MIS reports for management review.
• Ensure compliance with internal controls, risk management, and regulatory standards.
• Drive continuous improvement, process standardization, and cost efficiency.

• Act as a bridge between senior management and operational teams to ensure smooth execution.

Preferred candidate profile:

Strong leadership and people management skills across multi-functional teams.

• Proven experience in procurement, inventory, service delivery, HR operations, and ERP systems. • Excellent problem-solving, negotiation, and decision-making ability.

• Working knowledge of Zoho ERP (or similar platforms) is highly desirable.

• Strong communication and stakeholder management skills.