Role & responsibilities 1. Recruitment & Talent Acquisition Manage end-to-end recruitment process (sourcing, screening, interviewing, onboarding). Develop strategies to attract and retain top talent. Collaborate with department heads to understand staffing needs. 2. HR Operations & Compliance Ensure compliance with labor laws and company policies. Maintain employee records, contracts, and HR documentation. Oversee payroll processing and employee benefits administration. 3. Employee Engagement & Relations Foster a positive workplace culture and address employee grievances. Conduct regular feedback sessions, surveys, and engagement initiatives. Handle disciplinary actions and conflict resolution professionally. 4. Training & Development Identify training needs and design L&D programs. Support career growth and succession planning. Implement performance improvement plans where necessary. 5. Performance Management Oversee appraisal cycles and goal-setting processes. Provide guidance to managers on employee performance evaluation. Develop strategies to boost productivity and morale. 6. Strategic HR Management Align HR policies with business objectives. Provide insights on workforce planning, retention, and productivity. Recommend improvements to HR processes and systems. Preferred candidate profile Masters degree in Human Resources, Business Administration, or related field. Proven experience (3+ years) as HR Manager or HR Generalist. Strong knowledge of labor laws and HR best practices. Excellent interpersonal, communication, and leadership skills. Ability to handle sensitive and confidential information. Proficiency in HRMS software and MS Office Suite.
Key Responsibilities • Operational Leadership: Plan, monitor, and manage daily operations to ensure efficiency, costeffectiveness, and alignment with company objectives. Process Improvement: Identify gaps and implement best practices, automation, and continuous improvement initiatives to enhance productivity and service delivery. • Team Management: Lead, mentor, and motivate operational teams to achieve performance KPIs and ensure accountability. • Resource Planning: Oversee allocation of resources (manpower, inventory, systems, and infrastructure) to support business growth. • Compliance & Governance: Ensure adherence to legal, regulatory, and internal policy standards across operations. Cross-functional Coordination: Collaborate with departments such as Purchase, Inventory, Service, HR, IT, and Finance for seamless workflow and issue resolution. • Performance Monitoring: Develop and track operational metrics, dashboards, and reports for senior management. Risk & Crisis Management: Anticipate risks, develop contingency plans, and manage operational challenges proactively. Customer Experience: Drive initiatives to improve service quality, turnaround times, and overall customer satisfaction. General Operations & Governance Develop and monitor operational KPIs, dashboards, and MIS reports for management review. Ensure compliance with internal controls, risk management, and regulatory standards. Drive continuous improvement, process standardization, and cost efficiency. • Act as a bridge between senior management and operational teams to ensure smooth execution. Preferred candidate profile: Strong leadership and people management skills across multi-functional teams. • Proven experience in procurement, inventory, service delivery, HR operations, and ERP systems. • Excellent problem-solving, negotiation, and decision-making ability. • Working knowledge of Zoho ERP (or similar platforms) is highly desirable. • Strong communication and stakeholder management skills.