Operations Manager / General Manager Operations

As an experienced Operations / General Manager, you will be responsible for leading and streamlining day-to-day operations across Mohali and Bangalore offices. Your role will include overseeing operational activities, managing office infrastructure, implementing policies and compliance, supporting hiring across levels, handling performance management, coordinating with cross-functional teams, preparing MIS reports, and maintaining records of customer conversations and data analysis. Key Responsibilities: - Lead Operations: Oversee all operational activities for Mohali & Bangalore offices from Mohali. - Administration & Facilities: Manage office infrastructure, vendor coordination, seating plans, and expansion projects. - Policy & Compliance: Implement and monitor SOPs, company policies, and statutory compliance. - Talent Management: Support hiring across levels and participate in interviews for key roles. - Performance Management: Handle non-performance, misconduct, and terminations professionally and in compliance with labor laws. - Cross-Functional Coordination: Work closely with management, delivery, HR, and finance teams to meet business objectives. - Reporting: Prepare MIS reports on hiring, attrition, seat utilization, and operational metrics. - Maintain records of the conversations with the customer and analyze the data. - Handling customer queries on Chat and E-mails. Qualifications Required: - Experience: 8-15 years in Operations / Admin / HR Operations within IT/ITES or technology companies. - Multi-location Exposure: Prior experience managing operations across multiple offices (preferred). - Skills: Strong people management, communication, and decision-making abilities. - Knowledge: Solid understanding of HR operations, policies, and basic labor practices. - Location: Based in or willing to relocate to Mohali, with occasional travel to Bangalore. - Bonus: IT or technical background will be a strong plus. About the Company: SourceMash Technologies is a leading solution provider for internet-based applications and product development since 2008. Join a company facilitated by highly skilled professionals dedicated to providing total IT solutions under one roof. Services offered include Software Development, Quality Assurance, and Support. Welcome Kit: An employee welcome kit, like Custom Notepad, T-Shirt, Water Bottle etc., is included in employee welcome packages onboard. Medical Insurance: SourceMash Technologies offers the best employee health insurance benefit to their employee's family members under the same policy. Paid Leaves: As per company policy.,