Operations Manager / General Manager – Operations

Key Responsibilities

Lead Operations: Oversee all operational activities for Mohali & Bangalore offices from Mohali.

Administration & Facilities: Manage office infrastructure, vendor coordination, seating plans, and expansion projects.

HR Operations: Collaborate with HR on onboarding, exits, attendance, leave management, payroll inputs, and employee discipline.

Policy & Compliance: Implement and monitor SOPs, company policies, and statutory compliance.

Talent Management: Support hiring across levels and participate in interviews for key roles.

Performance Management: Handle non-performance, misconduct, and terminations professionally and in compliance with labor laws.

Cross-Functional Coordination: Work closely with management, delivery, HR, and finance teams to meet business objectives.

Reporting: Prepare MIS reports on hiring, attrition, seat utilization, and operational metrics.

Requirements

• Experience: 8–15 years in Operations / Admin / HR Operations within IT/ITES or technology companies.
• Multi-location Exposure: Prior experience managing operations across multiple offices (preferred).
• Skills: Strong people management, communication, and decision-making abilities.
• Knowledge: Solid understanding of HR operations, policies, and basic labor practices.
• Location: Based in or willing to relocate to Mohali, with occasional travel to Bangalore.
• Maintain records of the conversations with the customer and analyze the data.
• Handling customer queries on Chat and E-mails.