Operations Manager

Responsibilities:

Location : Punjan

We need good candidate from renowned hotel/ resort/yoga and meditation center .

They must have experience in day today operations and acquirng new clients .

Job Summary:

The Operations & Business Development Manager will be responsible for the smooth day-to-day operations of the wellness centre while driving growth through customer acquisition, strategic partnerships, and business expansion initiatives. This role combines operational excellence with strong business acumen and marketing skills to scale up the centre’s services.

Key Responsibilities:

Operations Management:

Oversee daily operations of the wellness centre, ensuring service excellence and customer satisfaction.

Manage scheduling, staffing, facility upkeep, and inventory.

Ensure compliance with health and safety standards and SOPs.

Supervise front desk and service teams to maintain high operational efficiency.

Monitor performance KPIs and implement improvements where needed.

Business Development:

Develop and execute business growth strategies for the centre.

Identify and engage new business opportunities, including B2B tie-ups (gyms, corporate wellness programs, schools, etc.).

Build and maintain strong client relationships to boost customer retention and referrals.

Expand client base through digital marketing, offline promotions, and wellness events.

Analyze local market trends and competitor activity to identify opportunities.

Marketing & Promotion:

Collaborate with marketing teams to run campaigns (online and offline) targeting local audience segments.

Promote wellness programs, packages, and health workshops via social media, partnerships, and community outreach.

Conduct seminars, demo sessions, and open house events to build awareness.

Team Management:

Recruit, train, and motivate the wellness centre team.

Conduct regular performance reviews and provide coaching for improvement.

Foster a customer-focused, disciplined, and positive work culture.

Qualifications:

Graduate/Postgraduate in Business Administration, Healthcare Management, or related field.

9+ years of experience in operations, business development, or healthcare/wellness industry./hotel/resort/mediation center

Strong leadership, communication, and interpersonal skills.

Proven ability to grow business and manage teams.

Proficiency in CRM tools, MS Office, and digital marketing basics.

Preferred Skills:

Knowledge of wellness, fitness, naturopathy, or alternative medicine.

Creative mindset and customer-centric approach.

• Oversee operations, manage team & drive growth.
• Ensure revenue expansion through strategic planning.
• Negotiate partnerships & expand business reach.
• Develop sales strategies & optimize processes.