Operations Manager - Ecommerce

We are seeking an experienced Operations Manager to oversee end-to-end operations for our ecommerce apparel brand. The role involves managing order processing, inventory, logistics, quality control, vendor coordination, and ensuring smooth day-to-day functioning of the business.

Key Responsibilities

1. Order & Fulfillment Management

• Oversee daily order processing on website.
• Ensure timely packing, dispatch, and delivery of orders.
• Reduce RTO, delays, and logistics issues through proactive monitoring.

2. Inventory & Warehouse Management

• Track stock levels, plan replenishments, and coordinate production.
• Maintain accurate inventory records across SKUs, sizes, and warehouses.
• Implement systematic storage, labelling, and stock rotation processes.

4. Logistics Coordination

• Handle partnerships with couriers, packaging suppliers.

5. Quality Control

• Implement QC processes for garments, printing, and packaging.
• Identify and resolve product defects and customer complaints.

6. Operational Efficiency & Reporting

• Optimize workflows to reduce delays and operational costs.
• Track daily metrics like dispatch rate, TAT, RTO %, and inventory ageing.
• Generate reports for management on performance and improvements.

Requirements

• 3–5 years of experience in ecommerce operations (apparel industry preferred).
• Strong knowledge of order management systems, Shopify/marketplaces, and logistics dashboards.
• Excellent understanding of garment production and QC processes.
• Strong leadership and team management skills.
• Analytical mindset with problem-solving ability.
• Ability to work in a fast-paced, high-volume environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Experience:

• Operations management: 5 years (Required)

Work Location: In person