Key Responsibilities: Handle customer queries and concerns through WhatsApp, email, and phone calls . Manage and resolve replacement, refund, and product-related complaints efficiently. Maintain accurate records of all customer complaints, queries, and resolutions in a systematic manner. Generate and manage courier/shipping labels for customer orders and returns. Coordinate and assist during store visits or customer support at the physical store when required. Work closely with logistics and operations teams to ensure timely updates and customer satisfaction. Requirements: Bachelor’s degree or equivalent. 1–3 years of experience in customer service or a related role (e-commerce experience preferred). Excellent communication skills in English and [regional language, if applicable]. Basic computer knowledge and familiarity with Excel, email, and CRM tools . Strong problem-solving and multitasking abilities. Customer-first attitude with attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Key Responsibilities: Handle customer queries and concerns through WhatsApp, email, and phone calls . Manage and resolve replacement, refund, and product-related complaints efficiently. Maintain accurate records of all customer complaints, queries, and resolutions in a systematic manner. Generate and manage courier/shipping labels for customer orders and returns. Coordinate and assist during store visits or customer support at the physical store when required. Work closely with logistics and operations teams to ensure timely updates and customer satisfaction. Requirements: Bachelor’s degree or equivalent. 1–3 years of experience in customer service or a related role (e-commerce experience preferred). Excellent communication skills in English and [regional language, if applicable]. Basic computer knowledge and familiarity with Excel, email, and CRM tools . Strong problem-solving and multitasking abilities. Customer-first attitude with attention to detail. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
Plan, research, and create high-quality content for social media, other digital platforms. Develop creative concepts and content ideas aligned with marketing goals and brand voice. Write engaging copy, captions, and scripts for videos or short-form content. Stay updated with trends, social media updates, and emerging content formats Basic graphic design or video editing skills (Canva, CapCut, Adobe tools, etc.). Requirements: Bachelor’s degree. Proven experience as a content creator, copywriter, or social media manager. Excellent writing, editing, and storytelling skills. Strong understanding of social media platforms (Instagram, Facebook, LinkedIn, YouTube, etc.). Ability to work independently and meet deadlines. Creativity, attention to detail, and a passion for digital content. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
Plan, research, and create high-quality content for social media, other digital platforms. Develop creative concepts and content ideas aligned with marketing goals and brand voice. Write engaging copy, captions, and scripts for videos or short-form content. Stay updated with trends, social media updates, and emerging content formats Basic graphic design or video editing skills (Canva, CapCut, Adobe tools, etc.). Requirements: Bachelor’s degree. Proven experience as a content creator, copywriter, or social media manager. Excellent writing, editing, and storytelling skills. Strong understanding of social media platforms (Instagram, Facebook, LinkedIn, YouTube, etc.). Ability to work independently and meet deadlines. Creativity, attention to detail, and a passion for digital content. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person
We are seeking an experienced Operations Manager to oversee end-to-end operations for our ecommerce apparel brand. The role involves managing order processing, inventory, logistics, quality control, vendor coordination, and ensuring smooth day-to-day functioning of the business. Key Responsibilities 1. Order & Fulfillment Management Oversee daily order processing on website. Ensure timely packing, dispatch, and delivery of orders. Reduce RTO, delays, and logistics issues through proactive monitoring. 2. Inventory & Warehouse Management Track stock levels, plan replenishments, and coordinate production. Maintain accurate inventory records across SKUs, sizes, and warehouses. Implement systematic storage, labelling, and stock rotation processes. 4. Logistics Coordination Handle partnerships with couriers, packaging suppliers. 5. Quality Control Implement QC processes for garments, printing, and packaging. Identify and resolve product defects and customer complaints. 6. Operational Efficiency & Reporting Optimize workflows to reduce delays and operational costs. Track daily metrics like dispatch rate, TAT, RTO %, and inventory ageing. Generate reports for management on performance and improvements. Requirements 3–5 years of experience in ecommerce operations (apparel industry preferred). Strong knowledge of order management systems, Shopify/marketplaces, and logistics dashboards. Excellent understanding of garment production and QC processes. Strong leadership and team management skills. Analytical mindset with problem-solving ability. Ability to work in a fast-paced, high-volume environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: Operations management: 5 years (Required) Work Location: In person
We are looking for a dynamic and driven Business Development Executive to handle B2B corporate sales for our apparel brand. The role involves acquiring and managing corporate clients for bulk orders of t-shirts, shirts, uniforms, and customised logo merchandise . Key Responsibilities Identify and acquire new corporate clients for bulk apparel requirements. Pitch products such as t-shirts, shirts, uniforms, hoodies, and promotional wear. Understand client needs and recommend suitable fabrics, fits, and customisation options. Coordinate with design and production teams for logo branding, printing, embroidery , and order execution. Prepare and share quotations, pricing proposals, and product samples. Maintain strong relationships with existing clients to generate repeat business. Achieve monthly and quarterly sales targets. Track market trends, competitors, and opportunities in corporate gifting and merchandise. Maintain CRM records, follow-ups, and timely communication with clients. Requirements 1–3 years of experience in B2B sales (apparel or corporate gifting preferred). Strong communication and presentation skills. Ability to build long-term relationships with corporate clients. Knowledge of fabrics, printing/embroidery, and garment manufacturing is an added advantage. Self-motivated, target-driven, and comfortable with field visits/meetings. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Experience: B2B sales: 1 year (Required) Work Location: In person