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Trade2Online Pvt Ltd
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Customer Support Associate

Customer Support Associate

Trade2Online Pvt Ltd

1 - 3 years

|

1 - 3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support resolve shipping logistics service communication excel crm multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer queries and concerns through WhatsApp, email, and phone calls.
Manage and resolve replacement, refund, and product-related complaints efficiently.
Maintain accurate records of all customer complaints, queries, and resolutions in a systematic manner.
Generate and manage courier/shipping labels for customer orders and returns.
Coordinate and assist during store visits or customer support at the physical store when required.
Work closely with logistics and operations teams to ensure timely updates and customer satisfaction.

Requirements:

Bachelor’s degree or equivalent.
1–3 years of experience in customer service or a related role (e-commerce experience preferred).
Excellent communication skills in English and [regional language, if applicable].
Basic computer knowledge and familiarity with Excel, email, and CRM tools.
Strong problem-solving and multitasking abilities.
Customer-first attitude with attention to detail.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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Trade2Online Pvt Ltd

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