Operations Manager - E Commerce

Role & responsibilities

Key Responsibilities:
• Order Manifestation & Fulfillment:Manage daily order processing across all e-commerce portals (Shopify, Amazon, etc.) ensuring accurate and timely manifestation. • Logistics Coordination: • Maintain daily reconciliation with all logistics partners. • Ensure timely dispatches and delivery tracking. • Liaise with logistics partners for operational updates, issue resolution, and performance reviews. • Vendor & Cost Management: • Evaluate and onboard new logistics partners as needed. • Work on cost optimization strategies to reduce logistics and shipping costs without compromising service quality. • Reporting & Analysis: • Maintain and update Excel-based trackers for dispatches, returns, and cost metrics. • Use Pivot Tables and VLOOKUP for data reconciliation and report generation.Requirements: • At least 2 years of hands-on experience in e-commerce operations • Proficiency in Excel (VLOOKUP, Pivot Tables mandatory) • Strong coordination and communication skills • Ability to work independently and manage multiple stakeholders • Familiarity with e-commerce platforms and shipping APIs preferred