Operations & Logistics Manager

The Dispatch & Logistics Executive role involves coordinating and managing the movement of orders from the warehouse to customers in an e-commerce setting. Your responsibilities will include ensuring timely dispatch, tracking shipments, liaising with courier partners, and upholding high standards of order accuracy and customer satisfaction. You will work closely with the warehouse team to ensure orders are accurately packed and dispatched on time. Additionally, you will be responsible for preparing dispatch documents, invoices, and shipping labels, as well as scheduling daily dispatches based on priority and delivery timelines. As the Logistics Executive, you will be in charge of coordinating with courier and delivery partners for pickups, deliveries, and shipment tracking. Monitoring shipment status, resolving delivery delays, negotiating rates with logistics partners, and maintaining detailed reports will also be part of your daily tasks. Keeping track of returns, replacements, reverse logistics, and maintaining inventory accuracy will be essential. You will collaborate with the customer service team, providing timely updates on shipment status and resolving any delivery-related complaints or issues with damaged goods. Ensuring compliance with shipping regulations and company policies, as well as maintaining accurate records of all logistics transactions, will be crucial. The ideal candidate should have at least 3 years of experience in logistics, dispatch, or supply chain, preferably in e-commerce, with strong coordination, problem-solving, and communication skills. Proficiency in MS Excel, Google Sheets, and logistics tracking software is required, along with the ability to work under pressure and meet tight deadlines. Key competencies for this role include attention to detail, effective time management, proactive problem-solving, teamwork, and a customer-oriented approach.,