HealthSetGo

Job Summary The Dispatch & Logistics Executive will be responsible for coordinating and managing the movement of orders from warehouse to customers, ensuring timely dispatch, tracking shipments, liaising with courier partners, and maintaining high standards of order accuracy and customer satisfaction in an e-commerce environment. Key Responsibilities Order Processing & Dispatch Coordinate with the warehouse team to ensure orders are packed accurately and on time. Prepare and verify dispatch documents, invoices, and shipping labels. Schedule daily dispatches based on priority and delivery timelines. Logistics Coordination Liaise with courier and delivery partners for pickups, deliveries, and shipment tracking. Monitor shipment status and proactively resolve delivery delays or issues. Negotiate rates and service terms with logistics partners when needed. Tracking & Reporting Maintain daily dispatch and delivery reports. Track returns, replacements, and reverse logistics. Monitor key metrics like delivery time, cost per shipment, and order accuracy. Inventory & Stock Movement Coordinate with the inventory team to ensure stock availability for orders. Assist in updating inventory after dispatches and returns. Customer Service Support Provide timely updates to the customer service team regarding shipment status. Resolve customer complaints related to delivery and damaged goods in coordination with relevant teams. Compliance & Documentation Ensure compliance with shipping regulations and company policies. Maintain proper records of all dispatches and logistics transactions. Qualifications & Skills 1–3 years of experience in logistics, dispatch, or supply chain (preferably in e-commerce). Strong coordination and problem-solving skills. Proficiency in MS Excel, Google Sheets, and logistics tracking software. Excellent communication and negotiation skills. Ability to work under pressure and meet tight deadlines. Key Competencies Attention to detail Time management Proactive problem-solving Team collaboration Customer-oriented approach

The Dispatch & Logistics Executive role involves coordinating and managing the movement of orders from the warehouse to customers in an e-commerce setting. Your responsibilities will include ensuring timely dispatch, tracking shipments, liaising with courier partners, and upholding high standards of order accuracy and customer satisfaction. You will work closely with the warehouse team to ensure orders are accurately packed and dispatched on time. Additionally, you will be responsible for preparing dispatch documents, invoices, and shipping labels, as well as scheduling daily dispatches based on priority and delivery timelines. As the Logistics Executive, you will be in charge of coordinating with courier and delivery partners for pickups, deliveries, and shipment tracking. Monitoring shipment status, resolving delivery delays, negotiating rates with logistics partners, and maintaining detailed reports will also be part of your daily tasks. Keeping track of returns, replacements, reverse logistics, and maintaining inventory accuracy will be essential. You will collaborate with the customer service team, providing timely updates on shipment status and resolving any delivery-related complaints or issues with damaged goods. Ensuring compliance with shipping regulations and company policies, as well as maintaining accurate records of all logistics transactions, will be crucial. The ideal candidate should have at least 3 years of experience in logistics, dispatch, or supply chain, preferably in e-commerce, with strong coordination, problem-solving, and communication skills. Proficiency in MS Excel, Google Sheets, and logistics tracking software is required, along with the ability to work under pressure and meet tight deadlines. Key competencies for this role include attention to detail, effective time management, proactive problem-solving, teamwork, and a customer-oriented approach.,