Operations Lead

Department

Roles & Responsibilities-

• Onboard new partner workshops, project management of all partner development tasks and setting up supervision team of operations.
• Looking for new avenues for Business Development and Partnerships.
• End-to-end supervision and management regional operations managers, channel partner staff, multi-skilled workers, vendor relationships and B2B Experience
• Develop and manage escalations team and ensuring that collectively the team meets their targets.
• Maintain a high customer satisfaction index through low turnaround times for customer tickets/issues and timely setup/ activations of new channel partners.
• Develop and implement cost management and process adherence tools. Ensuring timely reporting of the KPIs
• Work with the product team to develop new internal systems to monitor operations KPIs
• Exposure in city launch and understanding of P&L
  

Skills Required-

• Energetic team player with experience in general management/consulting/ operations roles
• Experience in industries like supply chain, dealer development, network development would be preferred.
• Prior experience of stakeholder management
• Team Management skills.
• Should have experience in vendor management.
• Engineers and MBAs from top tier institutes would be preferred.
• Desired competencies: Strong problem solving and analytical skills, ability to work with spreadsheets,
• High degree of initiative and on-the-ground execution.