Operations Lead

As an Operations Lead at Livspace, you will play a crucial role in driving Residential Interior fit-out projects by collaborating with the design and installation teams. Your responsibilities will include: - Being the single point of contact for the customer during the execution phase of their home interiors. - Conducting a detailed review of the drawings, understanding the scope as per BOQ, and explaining the same to the customer. - Receiving materials from the Warehouse and validating them as per Order/BOQ. - Coordinating day-to-day activities and fostering teamwork among all project stakeholders. - Sharing daily progress reports for the installation works with the customer. - Engaging, interacting, and building professional relationships with Design professionals, Production, Warehousing, and Installation teams. - Directing the Installation team to safely execute the work according to the design plan. - Working closely with the internal Production team, Logistics team, and Vendor supply team to ensure high standards of execution and customer experience. - Understanding customer concerns and providing resolutions after coordinating with internal stakeholders. Qualifications required for this role: - Graduate or equivalent qualification with 15 years of Academic education. - Strong verbal and written communication skills. - Previous site job experience and willingness for the same. - Basic knowledge of Google Suite or MS Office. - Basic understanding of Project Management principles like scheduling and sequencing of installation activities. - Detail-oriented with a no-compromise attitude towards quality. - Excellent interpersonal and multitasking skills to engage effectively with clients, vendors, and internal teams. - High ownership and a customer-centric approach. - Core interior industry experience in Kitchen, Wardrobe, Storage, Modular, and Fit Out works is preferred.,