Operations Lead - CEOs Office

We are looking for a high-impact Operations Lead who works as a part of the CEO s Office enabling him to stay customer-facing, informed, and execution-focused. This role goes beyond administration. It demands intelligence, speed, strong communication, and the ability to convert conversations into actions.

The ideal candidate is proactive, well-spoken, data-driven, and thrives in a fast-paced environment.

1. Customer Intelligence & Sales Enablement

• Build a deep intelligence layer around the current customer base history, revenue, engagement level, open opportunities, risks, and expansion potential.


• Ensure that 80% of the CEO s time is in front of customers by continuously identifying high-impact meetings and opportunities.


• Prepare the CEO for every client meeting with concise briefs: previous MOMs, action items, customer sentiment, and next steps.


• Conduct rigorous data analysis on clients, usage, support tickets, renewals, and partner activities to drive insights.


• Establish a data-backed cadence with all clients and partner heads to stay ahead of risks and opportunities.

2. Strategic Coordination & Meeting Management

• Proactively schedule follow-up/secondary meetings based on action items, analysis, priority, and geography.


• Lead strong debrief sessions after every client interaction; convert insights into structured action plans.


• Work closely with Business Development and Account Managers to ensure aligned communication, expectations, and execution.


• Track all deliverables assigned during meetings and ensure closure through internal coordination.

3. Operational Excellence & Process Ownership

• Own and drive all NDA, compliance, and vendor onboarding processes to closure working with legal, finance, and procurement teams.


• Manage and optimize the CEO s calendar to maximize productivity and external engagement.


• Plan and coordinate CEO s travel, logistics, and itineraries to support sales and customer engagement goals.


• Maintain confidentiality and handle sensitive business information with maturity and discretion.

Key Skills & Attributes

• High sense of urgency.


• Smart, articulate, and highly presentable with strong communication and interpersonal skills.


• Strong analytical skills; ability to convert raw data into insights.


• Strong relationship-building capability with clients and internal stakeholders.


• Proactive, dependable, and emotionally intelligent.

Experience Requirements

• 5 - 7 years of experience supporting CXO-level leaders, preferably in Sales, Account Management, or Strategy roles.


• Experience in SaaS or technology environment is an advantage.