Operations Head

Job Summary:

We are seeking a seasoned professional to lead the Operations function of our NBFC / Credit Cooperative Society. The ideal candidate must have prior experience working at the Head Office level, managing end-to-end operations, regulatory compliance, process optimization, and team leadership across branches.

Key Responsibilities:

• Strategic Operations Management:
• Oversee daily operational functions across all branches and departments.
• Implement and streamline SOPs and ensure adherence to RBI/Registrar norms.
• Regulatory Compliance:
• Ensure 100% compliance with RBI, ROC, Cooperative Department, or other statutory bodies.
• Coordinate audits (statutory, internal, concurrent) and ensure timely resolution of observations.
• Process Improvement:
• Drive automation and digital transformation of operational processes.
• Identify process gaps and implement corrective actions.
• Team & Branch Coordination:
• Supervise branch operations and support teams in achieving efficiency and TAT targets.
• Provide guidance and training to branch and head office operational staff.
• Product & Service Delivery:
• Ensure timely and accurate processing of loan disbursements, deposits, and other financial services.
• Monitor service delivery standards and handle escalated customer issues.
• Vendor & Technology Coordination:
• Coordinate with CBS providers, IT vendors, and other third-party service providers for seamless operations.
• MIS & Reporting:
• Generate and analyze key operational MIS reports.
• Present operational performance updates to top management.

Preferred Attributes:

• Experience with multi-branch operations.
• Sound understanding of microfinance, gold loan, or deposit-based business models.
• Ability to handle pressure and multitask effectively.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person