Job Summary: We are seeking a seasoned professional to lead the Operations function of our NBFC / Credit Cooperative Society. The ideal candidate must have prior experience working at the Head Office level, managing end-to-end operations, regulatory compliance, process optimization, and team leadership across branches. Key Responsibilities: Strategic Operations Management: Oversee daily operational functions across all branches and departments. Implement and streamline SOPs and ensure adherence to RBI/Registrar norms. Regulatory Compliance: Ensure 100% compliance with RBI, ROC, Cooperative Department, or other statutory bodies. Coordinate audits (statutory, internal, concurrent) and ensure timely resolution of observations. Process Improvement: Drive automation and digital transformation of operational processes. Identify process gaps and implement corrective actions. Team & Branch Coordination: Supervise branch operations and support teams in achieving efficiency and TAT targets. Provide guidance and training to branch and head office operational staff. Product & Service Delivery: Ensure timely and accurate processing of loan disbursements, deposits, and other financial services. Monitor service delivery standards and handle escalated customer issues. Vendor & Technology Coordination: Coordinate with CBS providers, IT vendors, and other third-party service providers for seamless operations. MIS & Reporting: Generate and analyze key operational MIS reports. Present operational performance updates to top management. Preferred Attributes: Experience with multi-branch operations. Sound understanding of microfinance, gold loan, or deposit-based business models. Ability to handle pressure and multitask effectively. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person