Operations Executive

Job Description

JD Ops Executive - CD Key responsibilities would be as follows: Engage with customers across social media platforms (Instagram, LinkedIn, Facebook, etc.) by responding to DMs and comments in a timely, brand-aligned manner. Make outbound calls to resolve order issues related to undelivered or non-shipped items due to pincode errors or NDR (Non-Delivery Reports). Process customer refunds accurately and within defined SLAs Assist the support team with ad-hoc operational tasks as per process requirements. Provide prompt, professional support to customer queries received via calls, emails, and WhatsApp, ensuring end-to-end issue resolution. Coordinate effectively with internal teams (logistics, operations, tech) and external stakeholders (courier partners, service providers) to ensure smooth customer experience. Maintain high standards of communication, both written and verbal, in all interactions. Requirements Proven experience in a customer support or service role, preferably in D2C Direct-to-Consumer, Beauty, or E-commerce sectors. Strong written and oral communication skills. Ability to multitask and adapt in a fast-paced, customer-focused environment. A problem-solving mindset with attention to detail and a customer-first attitude. Familiarity with Shopify, CRM tools such as Freshdesk, is a plus. Shift Time -Normal Day shift Mon - Sat (WFH) 6 days working