Operations Executive

Group Company:

Freight Commerce Solutions Pvt.Ltd

Designation:

Operations Executive

Position Description

About Freight Tiger and the Opportunity

Freight Tiger has built India's largest unified freight network, which combines offline with digital to build an intelligent ecosystem for the road freight industry. This is revolutionary for a supply chain that is traditionally fragmented, offline, and time-intensive. As India aims to bring down logistics costs from over 14% to under 10% of GDP, Freight Tiger is positioned to be at the forefront of this ambitious endeavour.Have you ever wanted to lead the success of a cutting-edge product that will change the very nature of an industry? We are looking for a top-of-class Product & Growth Marketing Lead to fuel our growth as we scale rapidly. This role is for those who like an open canvas to do their best work; we love off-the-wall ideas and are waiting to let you run with them.Freight Tiger uses unique technology to solve operational problems for all stakeholders in the supply chain, from large-scale producers to individual drivers. It is truly neutral, which is virtually unheard of in the logistics industry. This will give you the opportunity to strategize for a vast variety of customers across a diverse range of product offerings. If you’ve always wanted to push your creative limits, this is the place for you.What we need from you: deal well with ambiguity, resilience and grit, passion to market and position B2B technology products, and most importantly, lots of drive. What you'll get in return: a seat at the table at a growth-stage tech start-up with a brilliant team and massive potential.

Location: Client location - Chandrapur

Roles And Responsibilities

This role will require decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this company’s going to be.

Key Responsibilities

• Visiting different truck loading locations in and near by facilities for customers’ training purposes.
• Adding trip details in the desktop/phone.
• Handling and Training customers on mobile and desktop application.
• Preparation of Daily MIS for different clients
• Handling Customer queries and providing solutions.
• Follow up to ensure that appropriate actions were taken on customers' requests
• Refer unresolved customer grievances or special requests to Operations’ Manager
• Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
• Calling multiple stakeholders extensively
  

Requirements

• Efficient in handling and communicating with customers
• Ability to listen and active problem-solving skills
• Good interpersonal skills, excellent verbal communication & basic written communication
• Basic knowledge of Excel
• Decent knowledge of mobile apps and desktop applications.
• Qualification: High school degree or equivalent
• Having prior experience in transportation industry will be an added advantage.
• Knowledge of regional language
• Ready to work 6 days a week and ok to travel to client location