Operations Executive

Shift In-charge Ground HubsJob TitleShift In-charge Ground HubsFunctionGround OperationsReporting toManager - Ground Hub Operations1. PurposeResponsible for all inbound, outbound and transit operations at the Ground Hub during the shift Ensure timely and accurate connections of shipments onto the ground network during the shift2. Key ResponsibilitiesResponsibilitiesOperational.Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations foroEnsuring timely and accurate connections of shipments onto the approved ground networkoEnsuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift.Ensure on time arrival and departures of all loads during the shift Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs.Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift.Manage connections of daily inbound and outbound shipments on the rail network.In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations.Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loadsduring the shift.Coordinate with check-posts and nakas for clearance of shipmentsOversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hubCoordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift Provide communication regarding the same to the concerned PUD Centers / Service CentersEnsure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the sameHandle all exception cases during the shift On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the sameEnsure availability of sufficient vehicles during the shift for inbound / outbound operationsProvide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runsOversee vehicle placement at bays and monitor the tally and loading operations during the shiftUndertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the sameHandle all internal/ external communications during the shift for smooth operationsCheck and revert on mails from manageme nt, in conjunction with relevant departmentsCheck attendance and leave data for all staff in the shift Plan daily operations within the shift as per the loads and attendanceConduct daily staff briefings, including communication regarding any operational changes in the shiftSupport the Head - Ground Hub in shift planningEnsure safe handling of all shipments and report any damage cases to the originEnsure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrallyResponsible for generation of all MIS related to Ground Hub operations during the shiftPeopleProvide direction, guidance and support to the employees to help them discharge their duties effectivelyEnsure capability building for the team3. Key Result Areas and Key Performance IndicatorsS. NoKey Result AreasKey Performance Indicators1.Ensure service quality and excellence in the Ground Hub.Timely connectivity of inbound loads to the PUD / DCs (% compliance).% Stock lying at hub (SLAH).Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT).Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:.Number of instances of misroutes and misconnections2.Ensure Network Health in the shift.Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift.% connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift3.Ensure Performance Driven Culture.Adherence to Performance Management system timelines and guidelines