Operations Executive

DHL

0 years

4 - 6 Lacs

ahmedabad

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

drive tracking escalation monitoring service management support training development

Work Mode

On-site

Job Type

Part Time

Job Description

Drive proactive tracking of Etail shipments for all customers drive timely deliveries to such customers
Ensure regular follow up for all the undelivered cases in the track and close them as per set rules and procedures
Ensure clearance of held back cases within the stipulated timelines
Ensure appropriate handling of all escalation cases forwarded from the contact center
Ensure handling of all customer claim requests as per company policy and procedures
Conduct regular monitoring of TAT, RTO, Delivery Strike Rate, Shield Cases etc.
Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
Plan for resource requirements for future growth and ensure availability of the same through discussions with the Management
Facilitate the branch tracker for any tracking related issues.
Coordinate and consult with HO Tracker for escalation or any special cases
Provide guidance and support to employees to help them discharge their duties effectively
Ensure Training and development of subordinates to develop the team’s capabilities and high performance culture

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